Sr Technical Program Manager, Ops Infrastructure Solutions

Amazon Operations Infrastructure Solutions Engineering is seeking an experienced Sr Technical Program Manager to coordinate across a complex ecosystem of teams and systems, owning the delivery of cross-organization initiatives. You will leverage your technical background to understand implementation challenges, propose solutions, and drive adoption with senior management.

Responsibilities

• Program Strategy & Lifecycle Ownership — Own end-to-end program strategy, roadmap, and OP narratives for OIS infrastructure reliability across Lifecycle, Move Off Corp, and new Robotics initiatives. Set objectives, analyze data, and influence resource allocation across competing priorities.
• Technical Leadership — Understand system limitations, scaling factors, and architecture decisions for OIS infrastructure supporting Robotics environments. Decouple dependencies across workstreams and enlist Senior/Principal Engineers to ensure solutions scale.
• Cross-Functional Execution — Manage complex initiatives spanning OIS, Robotics engineering, Field IT, and deployment teams. Negotiate resources, make short-term vs. long-term trade-offs, unblock teams, and escalate effectively when cross-organizational dependencies create roadblocks.
• Stakeholder Influence & Communication — Advise Sr. Managers and Directors on program health, risk posture, and strategic trade-offs. Write 6-pagers, present to Directors/VPs, and build consensus across discordant stakeholder views.
• Risk Mitigation & Process Improvement — Proactively identify and mitigate risks across aging infrastructure, Corp migration complexity, and new initiative integration. Streamline processes for solution intake, deployment readiness, and field handoff.
• Mentorship & Talent Development — Mentor TPMs/TIPMs, provide constructive feedback across the Robotics and OIS ecosystem, and participate in hiring and promotion assessments.

Requirements

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams
• 5+ years of technical program management working directly with software engineering teams
• Experience managing programs across cross-functional teams, building processes, and coordinating release schedules
• Bachelor's degree in engineering, computer science, or equivalent
• High attention to detail and ability to think strategically while executing methodically
• Demonstrated ability to influence management and work in fast-paced, innovative environments
• Strong analytical and quantitative skills, using hard data and metrics to back up assumptions and develop business cases
• Owner mentality; willingness to roll up your sleeves and do what is necessary
• Ability to dive deep into product, business, and market landscapes
• Travel required: 50–75% of the time

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, risk, and critical path management
• Experience defining KPIs/SLAs to drive multi-million-dollar businesses and reporting to senior leadership
• 3+ years of software development experience

About the Team

This role manages the Move Off CORP project for the Fulfillment Amazon Robotics and OpsTechIT organizations. It is a large, multi-year initiative involving 50+ teams, with significant technical complexity and visibility.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, with optional supplemental life plans)
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line and Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave
• Sign-on payments and restricted stock units (RSUs)

Pay

Base salary range: $141,300 – $191,100 USD annually (location: USA, TN, Nashville). Final compensation will be determined based on experience, qualifications, and location.

Work/Life Balance

• Flexible working hours to help establish a flow between personal and professional life
• Inclusive team culture with employee-led affinity groups and learning experiences (e.g., Conversations on Race and Ethnicity, AmazeCon)
• Mentorship and career growth opportunities, with project assignments tailored to professional development