Sr. Technical Enablement Lead, eero

About the role

At eero we make world-class products for our customers to enjoy. Behind those products are ISP and MSP partners who deploy, support, and scale eero solutions for their subscribers. As the Sr. Technical Enablement Lead, you will own the technical enablement strategy for eero’s ISP and MSP partner ecosystem. The ideal candidate is obsessed with partner success, forward-thinking with creativity, and passionate about building scalable programs that drive measurable business outcomes.

Responsibilities

• Define, develop, and maintain technical enablement playbooks for ISP and MSP partners, ensuring content is current, actionable, and aligned to partner maturity stages
• Design and deliver preboarding and onboarding programs that drive measurable business impact, including partner activation rates, time-to-first-deployment, and subscriber satisfaction
• Build and manage hypercare programs that provide elevated support during critical partner milestones, reducing churn and accelerating partner self-sufficiency
• Leverage AI tools and automation to drive scalable program strategy, including content personalization, learning path optimization, and predictive partner health insights
• Partner deeply with marketing, product, engineering, and customer experience teams to ensure enablement programs reflect the latest product capabilities, go-to-market strategies, and customer insights
• Develop success metrics and reporting frameworks to track program effectiveness, partner proficiency, and business outcomes across the partner lifecycle
• Identify and prioritize program gaps through data analysis, partner feedback, and cross-functional input, continuously iterating
• Create enablement content that supports multiple modalities, including virtual, in-person, and self-directed learning experiences tailored to partner needs
• Contribute to the strategic roadmap for partner enablement, ensuring scalability across regions and partner segments
• Represent partner feedback and program insights to internal stakeholders and advocate for product, process, and tooling improvements that enhance the partner experience
• Model all content with accessibility as a primary tenant and reinforce inclusive methods across all partner-facing materials
• Travel domestically and internationally as needed

Qualifications

Basic Qualifications

• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
• Experience communicating complex ideas to technical and non-technical audiences
• Strong analytical skills, attention to detail, and effective communication abilities
• 5+ years in Technical Enablement, Partner Enablement, Learning & Development, or a related field, with at least 3 years in a program ownership or strategy role
• Experience building enablement programs for B2B partners, channel partners, ISPs, or MSPs
• Demonstrated ability to design programs that drive measurable business outcomes (e.g., activation, retention, revenue impact)
• Experience leveraging AI and automation tools to scale program delivery and improve efficiency
• Strong analytical skills with the ability to use data to inform strategy, measure impact, and drive continuous improvement
• Experience developing and maintaining playbooks, knowledge bases, or structured enablement content

Preferred Qualifications

• Experience with multimedia content creation or Learning Management Systems (LMS)
• MBA degree or above in related fields
• Experience in the networking, connectivity, or telecommunications industry
• Familiarity with ISP/MSP business models and partner lifecycle management
• Proficiency with data visualization and reporting tools
• Experience designing hypercare or high-touch support programs for strategic partners
• Prior experience working with or at a technology company with a channel partner model

Pay

The base salary range for this position is:

• USA, CA, San Francisco: $159,000 - $215,100 USD annually
• USA, WA, Seattle: $138,300 - $187,100 USD annually

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans)
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Learn more about our benefits at amazon.jobs/en/benefits.