Sr Technical Application Engineer

This position is located in Pewaukee, WI. Applications will only be accepted while the posting remains active.

About the role

As a Senior Technical Application Engineer, you will lead day-to-day operations in promoting sales, securing orders, and providing quality service to our customers. You will offer proactive, technical product support, evaluate new products, and make stock-level recommendations. This role involves field troubleshooting, customer training, and product application assessments.

Border States is 100% employee-owned, empowering you to make decisions, find solutions, and share in the rewards of your hard work.

Responsibilities

• Serve as the Center of Excellence for your focus area.
• Develop and execute internal and external training strategies.
• Mentor new hires and help coworkers learn the position.
• Provide technical, specialized product support for branches and customers.
• Deliver responsive, high-quality service to meet and exceed customer expectations.
• Contribute to the planning and sale of Border States’ technical products and services.
• Engage in in-depth, technically complex discussions with consultants, customers, and employees regarding product specifications.
• Follow up with customers on quotations, technical inquiries, and other requests.
• Maintain regular contact with customers’ engineering staff and consultants.
• Develop an in-depth understanding of assigned product areas and work with a broad range of products and services.
• Resolve complex product technology issues and assist sales engineers and customers as needed.
• Document TCCM cost savings relevant to your assigned customer base.
• Lead training on new and existing technical product lines and applications.
• Provide field troubleshooting, training, and documentation support.
• Conduct product application assessments, including TCCM savings, material consolidation, alternative materials, and compliance with regional, industry, and national standards.
• Perform product updates and new product launches for branches and customers.
• Assist with trade shows and training programs as needed.
• Deliver technical training and presentations for internal and external customers.
• Maintain functional product demos.
• Provide input to pricing and purchasing departments on product evaluations, code descriptions, inventory management, and pricing developments.
• Utilize SAP processes to support order entry and management.

Requirements

• Bachelor’s degree in a technical or engineering field or equivalent experience.
• 5+ years of experience with technical and business aspects of the focus area.
• Knowledge and technical competence in electrical utility distribution and transmission systems preferred.
• Proficiency in Microsoft Windows, Microsoft Office (Excel, Access, PowerPoint), internet, email, and SAP software preferred.

Skills

• Excellent customer service skills, including competence, accuracy, responsiveness, and engagement.
• Strong interpersonal, written, and verbal communication skills.
• Ability to effectively plan, organize, and present information.
• High attention to detail and strong organizational skills.

Physical Requirements

Lifting Frequency:

• Lift from Waist:
  • Less than 10 lbs. – Occasionally
  • 10 to 25 lbs. – Occasionally
  • 26 to 50 lbs. – Occasionally
  • 51 to 75 lbs. – Occasionally
  • 75 to 100 lbs. – Occasionally
  • 100+ lbs. – Not at all
• Lift from Floor:
  • Less than 10 lbs. – Occasionally
  • 10 to 25 lbs. – Occasionally
  • 26 to 50 lbs. – Occasionally
  • 51 to 75 lbs. – Occasionally
  • 75 to 100 lbs. – Not at all
  • 100+ lbs. – Not at all
• Carried for Distance: No carrying of 10+ lbs. for any distance.

Physical Activity Frequency:

• Sitting – Frequently
• Standing – Frequently
• Walking – Continuously
• Bending/Stooping – Not at all
• Crawling – Not at all
• Climbing/Walking Stairs – Occasionally
• Reaching – Occasionally
• Crouching/Squatting – Occasionally
• Kneeling – Occasionally
• Balancing – Frequently
• Repetitive Motion – Occasionally
• Pivoting – Not at all
• Pushing/Pulling – Occasionally
• Grasping – Frequently
• Fingering – Occasionally
• Talking – Continuously
• Driving – Occasionally
• Desk Work – Continuously
• Use of a Computer – Continuously
• Use of a Telephone – Frequently
• Hearing – Continuously
• Exposure to Adverse Weather & Temperature Conditions – Continuously
• Travel – Frequently

Benefits

• Health, Dental, and Vision Benefits
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave Time
• Bonuses based on branch and company goal achievements