Sr Application Engineer

About the role

Become part of a multi-national company that has been in business for over 20 years selling innovative engineering tools to global Fortune 500 companies. As a senior member of the Support team, you will lead technical support efforts and serve as a subject matter expert for JTAG Boundary Scan and ScanWorks BST.

Responsibilities

• Lead technical support efforts for US and international customers, providing advanced troubleshooting and guidance via phone, web, email, and on-site visits.
• Serve as a subject matter expert (SME) for JTAG Boundary Scan and ScanWorks BST, advising customers and internal teams on best practices.
• Collaborate closely with Development and Product Management to resolve escalated issues and influence product enhancements.
• Deliver high-impact product demonstrations and technical presentations to customers and partners.
• Develop and maintain complex ScanWorks BST Device Models for enhanced test coverage and memory device programming.
• Mentor and train junior engineers on technical processes and customer engagement.
• Contribute to strategic initiatives, including process improvements and customer success programs.

Requirements

• Bachelor’s degree or higher in Electrical Engineering, Computer Engineering, or related field.
• 5+ years experience in hardware/software development or technical support roles, preferably in test engineering or embedded systems.
• Proven ability to communicate complex technical concepts clearly to diverse audiences.
• Strong analytical problem-solving skills with disciplined approach.
• Ability to lead projects and mentor team members effectively.

Skills

Bonus Skills:

• Experience with CAD tools for schematic reading and board layout.
• In-depth knowledge of JTAG Boundary Scan Test (IEEE 1149.1) methodologies.
• Proficiency in scripting languages (Python, Visual Basic, VBScript, TCL).
• Experience with National Instruments tools (LabVIEW, LabWindows/CVI, TestStand).
• Familiarity with advanced test strategies and automation frameworks.

Work Authorization

All applicants must be either a United States citizen or an LPR (Lawful Permanent Resident) due to company contracts with ITAR (International Traffic in Arms Regulations).