Sr. Technical Account Manager, ES - WWPS

About the role

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

AWS Enterprise Support Technical Account Managers (TAM) support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

Key job responsibilities

• Help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, Gen/AI, and many more
• Effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices
• Proactively keep your customers' AWS environments operationally healthy
• Develop close relationships with customers to understand their business/operational needs and technical challenges
• Work with appropriate engineers and service teams to see customer support issues through to resolution (note: this role is not directly hands-on keyboard for troubleshooting)
• Travel 10% or more as needed

Basic Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience

Preferred Qualifications

• Experience in a 24x7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead

Benefits

• Health insurance including medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans
• Employee Assistance Program (EAP), Mental Health Support, and Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave
• Sign-on payments and restricted stock units (RSUs)

Pay

USA, VA, Arlington: 153,600.00 - 207,800.00 USD annually. Final compensation will be determined based on factors including experience, qualifications, and location.

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