Sr. Technical Account Manager

About the Opportunity

The company is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, the organization is committed to building breakthrough software with a spark of magic. The belief is that a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, intentional focus has been put on creating equitable workspaces for each of its employees. The goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

About the Role

This role will be a driving force behind mid-to-upper-market customers’ success. It will serve as the bridge between the platform and the customers who rely on it – delivering hands-on technical guidance, helping teams adopt AI-powered capabilities, and translating platform data into actionable business insights. This role blends deep product expertise with strategic advisory work, and it requires someone who can build trust with both technical practitioners and executive stakeholders.

What You'll Do

• Become one of the foremost product experts, with deep knowledge across the platform and its integrations.
• Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
• Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
• Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
• Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
• Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
• Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.
• Manage customer expectations and deliverables through clear communication and stakeholder alignment.

Required Qualifications

• 4+ years of experience in a client-facing technical role (e.g., Technical Account Manager, Solutions Consultant, Customer Success Engineer) with a focus on delivering solution value to customers.
• Strong technical aptitude with the ability to quickly learn and troubleshoot complex systems and applications.
• Solid understanding of software development processes, integrations, and modern SaaS architectures.
• Experience with enterprise change management or digital transformation initiatives - understanding what it takes to drive adoption across large, complex organizations.
• Familiarity with customer health metrics, adoption frameworks, or value realization methodologies (e.g., health scoring, maturity models, outcome-based success planning).
• Familiarity with AI-driven product features and an ability to guide customers on practical AI adoption within their workflows.
• Clear, confident communicator who builds trust with both technical teams and executive stakeholders.
• Strong problem-solving skills with a bias toward creative, customer-centric solutions.
• Able to manage multiple customer engagements concurrently while maintaining a high quality bar.
• Experience integrating CRM platforms and SSO technologies (SAML, OIDC, SCIM), plus working knowledge of REST APIs, MCPs, and email deliverability.

Compensation & Benefits

Base salary range: $128,000 - $220,000. The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications. The organization also offers the following employee benefits for this position:

• Comprehensive medical, dental, vision, disability, and life benefits
• Health Savings Account (HSA) with employer contribution
• 401(k) Matching with immediate vesting on employer match
• Flexible PTO
• 8 paid holidays and 5 paid days for Annual Holiday Week
• Quarterly Recharge Fridays (paid days off for mental health recharge)
• 18 weeks paid parental leave
• Access to Coaches and Therapists through Modern Health
• 2 volunteer days per year
• Commuting benefits