Sr Technical Account Manager - East

About the role

Technical Account Managers are highly experienced Architects who are comfortable with a very client-facing role and who dedicate themselves to a small set of strategic clients (~4 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.

Responsibilities

• Work with the Customer Success team and customers to jointly identify near and longer-term priorities and define the associated engagement plan
• Manage milestones with Customer Success Manager and customer and contribute to deliverables, provide regular status updates and proactively identify and mitigate issues/risks
• Centralize the technical information about clients and take part in the account strategy with the other members of the account team
• Play an active role contributing to the growth and scalability of the Field Engineering team through robust documentation, continuous process optimization, and peers upskilling
• Work with Customer resources as a primary technical advisor, providing guidance and hands-on support on the following matters:
  • Dataiku platform architecture (initial deployment, expansions)
  • Platform operations (upgrades)
  • Best practices related to Dataiku usage, security, data management, compute resources, ML-Ops, Monitoring, etc.
• Help clients troubleshoot the implementation of the product within their systems
• Ensure that feature requests are effectively recorded and communicated to product and R&D
• Advise client tech leaders on choices around new companion technologies and tech strategies around Dataiku
• Support innovative approaches around Dataiku (edge computing, deep learning, advanced MLOps, for example)

Requirements

• 7+ years of experience in a customer-facing technical role
• Comfort and confidence in client-facing interactions
• Ability to work both pre- and post-sale
• Strong Linux system administration experience including networking
• Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM
• Hands-on experience with cloud-based services like AWS, Azure, and GCP
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting, and tuning
• Experience with the Hadoop and/or Spark ecosystem for setup, administration, troubleshooting, and tuning

Skills

• Experience with Python
• Some knowledge of Java (nice to have)
• Some knowledge in ML Ops

Pay

US only national base pay ranges $150,000 - $200,000 USD.

Benefits

• Stock options
• Medical, dental, and vision plans
• Flexible spending accounts
• Pre-tax commuter benefits
• 401k company match
• Paid vacations and sick leave
• Paid parental leave
• Employer-paid disability coverage
• Additional health and wellbeing perks and benefits