Sr Technical Account Manager

Fully Remote Job.

About the role

About Our Client: This organization operates in the design software industry, addressing the challenge of making design accessible and collaborative across teams. Their platform enables users to move from brainstorming to product iteration efficiently, supporting real-time collaboration worldwide. The company focuses on streamlining workflows and enhancing team productivity at scale.

About the Opportunity: The Technical Account Manager acts as a trusted technical advisor for major enterprise customers, guiding them through complex implementations involving identity systems, APIs, integrations, governance, and platform extensibility. This role bridges customer success, enterprise architecture, and developer workflows to minimize technical risks, accelerate adoption, and ensure long-term customer success.

Responsibilities

• Serve as a strategic technical advisor to enterprise customers aligning platform adoption with business and technical goals
• Lead technical assessments to identify risks and provide clear guidance for successful implementation
• Assist customers with enterprise API usage and system integrations to extend platform capabilities
• Collaborate with developer teams to enhance design-to-code workflows and platform extensibility
• Deliver technical workshops and training on advanced platform features
• Work cross-functionally with sales, customer experience, and product teams to provide cohesive technical guidance
• Identify technical insights that support renewals, account expansion, and growth
• Build strong relationships with technical stakeholders and executives by translating technical concepts into business value

Requirements

• Minimum 5 years in technical account management, solutions engineering, enterprise customer success, or related technical advisory roles in SaaS
• Strong understanding of enterprise systems, APIs, integrations, development frameworks, and identity management
• Experience with AI-powered enterprise solutions, including architecture, governance, and integration strategies
• Excellent communication skills for engaging technical and non-technical audiences
• Consultative approach with ability to manage multiple stakeholders in complex environments
• Preferred but not required: familiarity with design and developer collaboration tools, AI output tailoring, frontend development knowledge, and experience delivering technical workshops

Pay

Annual Base Salary Range: $140,000—$296,000 USD Equity and comprehensive benefits including health, dental, vision coverage; retirement plans with company contributions; parental and family planning support; mental health benefits; paid time off; and additional perks

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits with company contributions
• Paid maternity leave
• Paid paternity leave