Sr Systems Engineer

About the role

We have an exciting hybrid opportunity for a Senior Systems Engineer based in Fort Smith, AR. The Senior Systems Engineer is responsible for the design, installation, management, and maintenance of Summit's core IT systems, including on-premise hyperconverged data centers, virtualization, expansive cloud data center footprint, storage, networking infrastructure, servers, and operational technology. This role serves as a subject matter expert and thought leader on critical infrastructure and software required to operate a secure, highly available, resilient, and elastic ecosystem. Additionally, the Senior Systems Engineer mentors other Systems Engineers and System Administrators, leads projects and initiatives, and partners with IT Engineering leadership to assess technology needs.

Responsibilities

• Architect, implement, and manage core systems both in physical and cloud locations, including servers, storage solutions, desktop virtualization, data access, single sign-on, mail flow, and unified messaging.
• Assist Network Engineers with firewalls, routers, switches, and access points.
• Develop new system and application implementation plans, documentation, custom scripts, and testing procedures to ensure operational reliability.
• Train technical team members in new software and hardware.
• Ensure operating systems and software applications are operational; proactively monitor and patch server hardware and software.
• Develop procedures, implement tools, and follow practices to maintain a high cybersecurity and privacy protection posture; participate in cybersecurity audits and lead remediation activities.
• Document requirements, build, and test effective IT business continuity and disaster recovery plans; participate in table-top exercises and real-world scenarios.
• Recommend and implement improvements to enhance the technical capabilities and capacity of server, storage, and network systems.
• Log and update support incidents and requests using an ITSM ticketing system; create and participate in post-incident reviews of critical system incidents.
• Assist with IT problem management processes to identify, analyze, and resolve recurring issues; work with other IT teams to prevent future incidents and improve overall service quality.
• Adhere to and ensure compliance with all change control practices.
• Interface with vendors and maintenance providers to service and maintain systems, limiting downtime and optimizing performance.
• Engineer and manage data center support systems equipment such as HVAC, UPS (uninterrupted power system), generator, and fire protection systems.
• Stay current with developments in systems administration and other technologies; recommend ways to take advantage of new opportunities.
• Ensure high availability and acceptable levels of performance of mission-critical resources; develop, maintain, and provide performance and capacity reports.
• Ensure a high level of customer service is provided to all team members; address and resolve escalated issues and complaints.
• Support critical systems after hours by participating in an on-call rotation and responding to emergencies on a 24x7x365 basis.
• Perform other duties as assigned to support the IT department and organizational goals.

Requirements

• Bachelor’s degree in information technology, Networking, Engineering is preferred or a combination of education and equivalent experience.
• 6+ years’ experience in data center/systems/network administration and engineering.
• 6+ years’ experience supporting large multi-regional technology footprints.
• 6+ years’ experience in IaaS platforms such as AWS, Azure, and Oracle OCI.
• 6+ years’ experience in SaaS platforms such as Microsoft 365, IAM, MFA, IVR, VoIP, CRM, and ERP.
• 6+ years programming experience in one or more scripting languages: JavaScript, Python, PowerShell.
• System Administration, Networking, or Engineering certifications preferred.
• Information Security certifications such as CISSP, CASP, Sec+, and CISM desired.
• SCADA systems engineering is highly desirable.
• Energy industry experience is highly desirable.

Skills

• Expert knowledge of Directory Services, SAML, and other access management systems in both on-prem and cloud environments, including group policy configuration, implementing least privilege, and access control lists.
• Expert technical knowledge of systems and software packages in virtualization, enterprise messaging, server operating systems (Windows and Linux), and hardware configuration/maintenance of enterprise servers and storage solutions.
• Expert technical knowledge of server configuration strategies both on-prem and cloud, including data sharing, access strategies, deployment technologies, and remote desktop services and orchestration.
• Advanced technical knowledge of current network hardware, protocols, and standards, including routers, network switches, LAN/WAN protocols, SD-WAN, site-to-site VPN, and hardware configuration/maintenance of enterprise firewalls, routers, switches, and wireless access points.
• Excel in problem management, incident management, and change control processes utilizing ITIL practices; demonstrated experience with governance frameworks such as C2M2, NIST, ISO, or COBIT.
• Extensive experience with enterprise cloud services such as Azure, AWS, or Oracle OCI.
• Detail-oriented with proven analytical, evaluative, and problem-solving abilities.
• Demonstrated project development and management skills.
• Service-focused yet capable of making quick and concise decisions.
• Friendly and effective communication skills.
• Influencer resulting in a trusted advisor relationship between IT and the business.
• Robust presentation, facilitation, negotiation, and conflict resolution skills.
• Ability to work in a fast-paced environment, handling multiple projects and priorities.
• Not afraid to fail but always has a plan to remediate a failure.
• Attention to detail, especially with contracts, statement of work creation, and pricing negotiation.
• Capable of developing short and long-term plans for areas of responsibility; owns both successes and failures with humility and integrity.

Benefits

Summit offers competitive pay and medical, dental, and vision benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.