Sr. Systems Analyst, IT Production Management

Key Responsibilities

• Application Delivery - Own the delivery of applications and enhancements across production and post-production ecosystems
• Lead cross-functional coordination across engineering, vendors, product and productions teams to deliver new capabilities
• Ensure alignment of delivery activities with production schedules, release windows, and business priorities
• Drive end-to-end production readiness, including deployment planning, documentation, and training
• Define and maintain secure configuration guides consistent with InfoSec and Studio requirements

Production Systems & Support

• Own L2–L3 support operations for production and post-production applications, ensuring accountability for system uptime and performance
• Work within existing incident management processes including intake and triage
• Partner with vendors and engineering teams to resolve complex production issues and improve system reliability
• Oversee environment management across production, staging, and post-production pipelines
• Govern change and release management processes, ensuring minimal disruption to production schedules
• Drive continuous improvement initiatives to enhance system stability, performance, and user experience
• Provide clear, timely communication on system health, incidents, and risks to both technical teams and production stakeholders
• Maintain documentation for systems, workflows, and support procedures