Sr. Surety Assistant Client Service Specialist

The Role

In This Role You Will Be Responsible for The Day-To-Day Servicing of Surety Clients. This Will Involve Building Relationships and Working Closely with Client-Decision Makers, Executing Deliverables on Our Client’s Behalf in Accordance with Our SLA’s And SOPs and Completing Various Administrative Tasks. Duties Include but Are Not Limited To:

• Issuance Of Surety Bonds as Well as Perform Associated Activities Based on The Specific Instructions of The Client And / Or Client Manager as Communicated
• Ability To Understand and Interpret the Information Presented in a Bond Request
• Ability To Quickly and Accurately Enter Data from a Bond Request into The Bond Issuing System.
• Process Renewals, Cancellations/Closures, And Riders
• Aid with Resolution of Client/Carrier Accounting Issues
• Prepare And submit billing.
• Report Bonds to Carriers and Associated Filing Activities.
• Prepare Written Correspondence, Reports and Analysis as Needed For Management
• Communicate Effectively with Clients, Client Managers and Other Team Members
• Participate In Internal and External Meetings
• Maintain Client Confidentiality

Qualifications

• Strong Attention to Detail.
• Excellent Verbal and Written Communication Skills.
• Ability To Work Independently and in a Team Setting.
• Strong Customer Service, Presentation and Organizational Skills.
• Working Knowledge of Microsoft Office Including Excel, Word, And Outlook.
• 0-2+ Years Insurance Industry Experience Related to Servicing Accounts Is a Plus.
• Experience Working with Surety, Including in an Insurance Brokerage Environment a Plus.
• Experience Working with Epic and Sure Path a Plus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

About the Role

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Benefits

Company benefits include:

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pay

Pay varies based on experience and qualifications.

Schedule

This role is full-time.