Sr. Supported Housing Case Manager

About the role

Do Work That Matters. In a Culture That Means It. Be part of a team that values connection, accountability, and real impact. At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support. You’ll be part of a team that is clear about expectations, supportive and accountable, focused on outcomes that matter to people, and committed to helping people live the healthiest and fullest lives possible – while making sure our staff can do the same. Located in Middletown, NY.

Responsibilities

• Assist in the development, supervision, monitoring, and evaluation of the Supported Housing program, including program goals and outcomes.
• Provide supervision and support to Supported Housing team members, including conducting performance evaluations.
• Assist with staff training and monitor regulatory compliance.
• Ensure the quality and timeliness of program documentation.
• Maintain a smaller caseload, provide required services and documentation to recipients, and complete all required documentation.
• Work collaboratively with staff, recipients, and community partners to support delivery of quality services and ensure program and recipient needs are met.
• Facilitate staff meetings and generate and review reports as needed.
• Represent the agency at community meetings, including SPOA.
• Provide Quality Assurance (QA) review of staff documentation to ensure quality and timely input into the electronic health record.
• Coordinate and collaborate with community resources and service providers as needed.
• Work a flexible schedule, including evenings and weekends as needed, to meet recipients’ needs.
• Participate in off‑hours on‑call and emergency response responsibilities.

Qualifications

• Minimum of a Bachelor’s degree required.
• Minimum of two (2) years in the provision of mental health services, including promoting recovery, providing crisis management, and coordinating and collaborating with the community.
• Supervisory experience preferred.
• Familiarity with electronic health records and service documentation preferred.

Skills

• Strong supervisory, organizational, and communication skills.
• Effective collaboration with staff, recipients, and community providers.
• Strong crisis management and problem‑solving skills.
• Effective time management and ability to manage multiple responsibilities.
• Flexibility to work evenings, weekends, and participate in off‑hours on‑call and emergency response as needed.

Pay

$23.50

Schedule

Standard hours: 8:30 a.m. – 5:00 p.m., with flexibility to work evenings and weekends as needed and to participate in off‑hours on‑call and emergency response.