Sr. Support Engineer, SAP Basis

Accountabilities

• Provide advanced remote support for complex SAP environments, acting as a trusted technical advisor for enterprise clients.
• Diagnose critical issues, develop solutions, and collaborate with customers and internal teams to ensure reliable system performance and exceptional service delivery.
• Troubleshoot and resolve complex SAP issues using advanced knowledge of SAP applications, architecture, and technology.
• Provide remote technical support and guidance across SAP modules, including issue analysis, solution development, and knowledge sharing.
• Work directly with clients to understand business needs, support operational changes, and deliver a high-quality customer experience.
• Aid with SAP customizations, implementations, upgrades, and best practice recommendations.
• Develop break fixes, scripts, and technical solutions to identify, analyze, and correct system or data issues.
• Manage assigned customer accounts as a technical and functional advisor.
• Provide hands-on assistance through remote connectivity, testing environments, and specialized support tools.
• Contribute to a global support organization operating in a 24/7 environment, including occasional flexible hours, evenings, weekends, or holidays when required.
• Collaborate with virtual teams to share expertise, improve support processes, and enhance client outcomes.
• Contribute to the development of knowledge resources, diagnostic tools, and innovative support methodologies.

Requirements

• The ideal candidate is a senior SAP professional with extensive experience supporting complex enterprise environments.
• You should have strong technical expertise in SAP Basis, excellent troubleshooting capabilities, and the ability to communicate effectively with clients and technical teams.
• 10+ years of relevant SAP experience, particularly in SAP Basis.
• Bachelor’s degree in Computer Science, technology-related field, or equivalent professional experience.
• Strong experience administering SAP environments and supporting enterprise applications.
• Hands-on experience with at least two operating systems such as Linux, Solaris, AIX, HP-UX, or Windows.
• Experience working with databases including Oracle, MS-SQL, DB2, Sybase, and/or SAP HANA.
• Deep expertise in SAP HANA architecture, installation, upgrades, performance tuning, landscape design, and system migrations.
• Experience with SLT installation and technical configuration.
• Knowledge of database sizing and performance optimization.
• Experience supporting SAP S/4HANA environments, including implementation, configuration, and administration.
• Proven experience solving complex technical issues across multiple SAP modules.
• SAP certifications are preferred.
• Strong analytical, logical problem-solving, and troubleshooting skills.
• Excellent communication, presentation, and client relationship management abilities.
• Ability to work independently and effectively in a remote, virtual environment.
• Professional fluency in English; additional language skills are a plus.
• Ability to remain calm and professional when handling high-pressure technical situations.

Benefits

• Competitive salary range of $128,000 to $160,000 depending on skills and experience.
• Fully remote work opportunity within the United States.
• Medical, dental, and vision insurance coverage.
• Disability insurance.
• Paid parental leave.
• 401(k) program.
• Generous paid time off (PTO).
• Opportunity to work with global enterprise clients and complex technology environments.
• Career development opportunities and continuous learning support.
• Collaborative culture focused on innovation, professional growth, and meaningful impact.