Sr Student Services Technician

Regular, full-time hourly position eligible for benefits.

About the Role

Performs a variety of complex to advanced administrative tasks involving some discretion and requiring moderate amounts of independent judgment related to the oversight of the daily operations of Admission, Registrar, and Student Financial Assistance.

Responsibilities

• Support and assist with the accurate review and release of admission decisions for all campuses.
• Support and assist with the delivery of recruitment, procedural, and ad-hoc emails, text messages, and mailings to prospective students and applicants; assist in preparing, maintaining, and monitoring automated prospective student communications.
• Assist with the maintenance of applications, forms, checklists, status pages, and confirmation processes for recruitment, admission, and special programs.
• Assist with the management of on- and off-campus event registration websites, forms, reporting, check-ins, and surveys.
• Support prospective student processing and maintain the integrity of recruitment and admission information and databases.
• Monitor and review operations of admission, registration, and student financial assistance; ensure smooth workflow; ensure work product meets professional standards.
• Serve as an informational resource to prospective students, current students, and parents; investigate and resolve problems or difficulties related to admission, registration, and financial assistance; interpret policies and procedures.
• Perform a variety of complex to advanced administrative tasks which may include coordinating student services/operations; update, maintain, and compose correspondence; process/oversee admission, registration, and financial assistance-related transactions; perform various financial and budgetary tasks.
• Oversee staff; assist in the enforcement of policies and procedures; establish schedules and review performance.
• Gather and analyze statistical information regarding the department's programs and activities; produce reports.
• Exercise judgment in providing guidelines; advise staff regarding admission, registration, and financial assistance objectives.

Requirements

• Eighteen months of coursework or training beyond high school and three years of admission, registrar, or student financial assistance experience, or an equivalent combination of education and experience.

Skills

• Knowledge of unit's operations, policies, and procedures.
• Knowledge of computer and office applications.
• Knowledge of related state and federal laws, e.g., FERPA.
• Oral and written communication skills.
• Ability to work with people with diverse backgrounds.
• May require supervisory, clerical, and/or research skills.

Pay

$20.15 per hour.

Schedule

40 hours per week.

Benefits

Benefits-eligible position.