Sr. Strategic Accounts Manager (Client Services)

The Role

The Senior Strategic Accounts Manager is a critical client partner role: part relationship lead, part strategic advisor, part team leader. You'll own a portfolio of enterprise brand relationships end to end, setting strategic direction, managing senior stakeholders, and leading the internal pod of team members behind each program from pre-IO through campaign wrap. You'll be expected to bring a point of view, not just execute a brief, and act as consultative partners to clients. This role also carries real mentorship responsibility, supporting and coaching Program Managers and Customer Success Managers within your pod, and helping shape a growth-oriented culture on a team that's expanding quickly.

Qualifications

• 7+ years of client management and media (or influencer) experience within agencies, platforms, or brand-side marketing teams.
• Experience at a boutique or mid-size agency is a strong plus—we're looking for an owner mindset: someone who's used to running things themselves rather than waiting to be told.
• A track record of, or genuine interest in, mentoring and developing more junior teammates.
• Comfort operating in ambiguity, with the judgment to push back thoughtfully on scope and creatively problem-solve rather than defaulting to yes or no.
• Driven by client satisfaction, with proven success managing senior-level relationships and complex, fast-moving programs.
• Entrepreneurial self-starter, comfortable setting your own deadlines and benchmarks.

What You'll Do

Own the client experience: exceed expectations, build long-term partnerships, and lead strategic channel planning in partnership with creative, customer success, sales, and paid media.
Manage campaign oversight against signed IOs, meeting business KPIs while managing scope and profitability.
Establish and grow relationships with multiple senior client stakeholders through demonstrated industry and influencer expertise.
Lead and mentor the cross-functional pod working on your programs
Partner with internal teams to evaluate campaign performance against original objectives and identify revenue and renewal opportunities.
Stay ahead of industry trends and share knowledge across the team.