Sr Strategic Accounts Client Manager

Under general supervision, the Strategic Accounts Client Manager (SACM) is responsible for managing client satisfaction for a specifically assigned strategic customer(s). This position focuses on our largest, most complex, and long-term service solutions. The SACM will develop, maintain, and manage the relationship between internal field operations and their assigned client by owning processes that add value. A successful SACM will identify, communicate, and implement new and creative methods to improve customer service, increase productivity, and drive out cost.

Responsibilities

• Provide regular reporting and presentations as requested by the customer and internal stakeholders, including cost studies, measurement tools, key performance indicators, and utilization metrics.
• Engage in daily and weekly capacity forecast planning and execution with the customer.
• Ensure accurate, timely invoicing and reporting is provided to the customer; resolve issues as needed.
• Lead implementation efforts for the successful onboarding of new business and clients.
• Provide data used for contract renewals, rate increases, and evaluating changes in business by preparing operating assumptions for the account.
• Oversee and execute the implementation and measurement of key performance indicators to support recommendations that drive out costs and add value to the customer.
• Create and facilitate internal and external conversations regarding account assessments, mid-year business reviews, contract renewals, and new business opportunities.
• Guide pricing and proposal activity for the most complex clients and service solutions.
• Leverage knowledge of the client portfolio and industry and market intelligence data to develop strategies for account growth, retention, and profitability.
• Use subject matter expertise to mentor and lead peers on the client team.

Requirements

• 3-4 years of experience in Supply Chain/Logistics, Transportation Sales, Account Management, or a related field.
• Must possess a valid driver’s license with a clean motor vehicle record as per company standards.

Qualifications

Preferred Qualifications:

• Bachelor’s degree in Business Administration/Management, Business Communications, Marketing, Supply Chain Management, Transportation Logistics, or a related field.
• 5+ years of experience in Supply Chain/Logistics, Transportation Sales, Account Management, or a related field.
• 5+ years of experience working with dedicated contract or managed logistics customers.
• Prior J.B. Hunt Client Management experience.

This position is not eligible for employment-based sponsorship.

Pay

Compensation factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements:

• Medical, dental, and vision benefits.
• 401(k) retirement plan.
• Life insurance, short-term and long-term disability coverage.
• Paid time off commensurate with tenure (includes vacation and sick time).
• Six weeks of paid maternity leave along with two weeks of paid parental leave.
• Six paid holidays annually.