Sr Strategic Account Executive - Remote

About the role

The Strategic Account Executive manages ongoing client relationships and service delivery for an assigned book of business. They act as the client-centric, client-facing resource for assigned clients, representing them internally as an advocate and coordinating with other functional areas within the company to implement client benefits, complete projects, and address service needs. They may also work closely with sales on prospective clients and RFP responses. The role involves up-selling appropriate services to clients, renewing existing contracts, and retaining memberships and client satisfaction.

Responsibilities

• Manage book of business
• Secure renewal and upselling programs
• Manage ongoing contract relationships and service delivery to clients for ten or more accounts
• Act as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and partnership with brokers
• Build relationships with employer/group clients (not individual members) and partners with Optum Rx CARES, Optum Rx Pharmacy Account Manager, and UMR Account Management team for overall and day-to-day service delivery
• Represent client internally and coordinate with other functions to implement client systems, complete projects, and address ongoing service needs
• Mentor and train new Strategic Account Executives

Requirements

• 4+ years of experience in PBM Client Relationship Management or Account Management
• Experience with PBM client contract, compliance, negotiation and upsell
• Experience partnering with PBM new client implementations
• Experience presenting to senior level client leadership
• Proven ability to prioritize and meet deadlines
• Willing or ability to travel up to 25%

Qualifications

• Self-directed and able to work in a less structured environment
• Able to hold oneself accountable
• Able to assess and interpret customer needs and requirements and identify solutions and company capabilities
• Able to translate concepts into practice
• Able to work on complex problems and issues and provide innovative and effective solutions that support both the client and the company's goals and objectives

Skills

• Project Management Experience / Certification
• Advanced understanding of PBM industry
• Proven ability to work in a self-motivated environment with limited supervision
• Proven ability to demonstrate professionalism both with internal and external clients
• Proven solid oral and written communication
• Proven solid negotiation skills

Pay

The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected.