Sr. Specialist, Training & Adoption (Technology, Enablement & Adoption)

About the role

This role supports the design, development, and delivery of enterprise-wide training programs that enable employees to effectively adopt and utilize emerging technology solutions, with an initial emphasis on AI-powered solutions, including Agentic AI and generative AI tools such as ChatGPT Enterprise.

This role partners with the TEA team to support and execute the end-to-end learning strategy for TEA training initiatives and ensures scalable, role-based capability building within supported functions. This role will play a critical role in supporting the development of organizational capability in AI, embedding best practices, and ensuring our colleagues and customers benefit from confident, efficient, and responsible use of AI technologies.

Responsibilities

• Design and develop end-to-end training programs (curriculum, eLearning, videos, job aids, and live sessions) for AI and digital solutions
• Deliver high-impact training sessions (in-person and virtual) tailored to diverse audiences and roles
• Build role-based learning paths and contribute to scalable training frameworks
• Identify appropriate external training partners and manage vendor relationships, as needed, to support training plans
• Translate technical concepts into clear, practical guidance for business users
• Partner with SMEs, AI champions, IT, and other training groups to align and deliver training solutions with evolving capabilities
• Contribute to the development and implementation of training standards, templates, and governance for consistency and quality
• Create and maintain microsites with relevant content
• Partner with the TEA team to support evaluation of training effectiveness using metrics such as engagement, knowledge retention, and adoption
• Continuously iterate content based on feedback, analytics, and changing business needs
• Support change management efforts through execution of training activities aligned to technology rollouts
• Support TEA activities such as gamification, functional deep dives, and office hours

Requirements

• Bachelor's degree in Computer Science, Information Technology, Training & Development, or related field and 4+ years of experience or an equivalent combination of relevant experience, training, or certifications (8+ years)
• 8+ years of experience in training, learning and development, enablement, or technology adoption roles
• Demonstrated ability to design and deliver training content end-to-end (documents, videos, live sessions, feedback loops)
• Hands-on experience with training tools such as Camtasia, Articulate Rise/Storyline, or equivalent
• Current knowledge of best practices in learning; experience with blended learning approaches, virtual delivery, instructional technology, and learning platforms

Preferred Qualifications

• Experience supporting technology rollouts, from a training perspective, in Life Sciences, Biotech, or Pharma
• Familiarity with regulated environments (GxP awareness)
• Experience designing learning programs at scale for technical products, preferably AI-Passionate about AI literacy and empowering the workforce with AI
• Experience with LMS platforms and training administration
• Knowledge of adult learning principles and instructional design frameworks

Preferred Tools / Technologies

• Camtasia, Articulate Rise/Storyline, or equivalent
• Advanced Microsoft productivity applications: Outlook, Teams, PPT, Excel, Viva Engage, SharePoint
• Generative AI working experience: ChatGPT, Copilot, Claude, Gemini, or similar

Skills

• Strong facilitation and presentation skills (in-person and virtual)
• Exceptional communication, facilitation, and interpersonal skills with the ability to collaborate and effectively partner with stakeholders across levels
• Excellent writing and content organization skills
• Excellent project management skills, including the ability to manage multiple initiatives simultaneously
• Strong problem-solving abilities and a creative mindset
• Experience leveraging generative AI platforms such as ChatGPT, Copilot, Claude, Gemini, or similar

Benefits

• The annual base salary we reasonably expect to pay is $103,300.00-$141,000.00. Individual pay decisions depend on various factors, such as primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills.
• In addition, this position offers an annual bonus with a target of 20% of the earned base salary and eligibility to participate in our equity based long term incentive program.
• Benefits offered include a retirement savings plan (with company match), paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans.