Sr. Specialist of Internal Communications & Culture

Essential Duties And Responsibilities

• Execution & Planning Support the development and execution of internal communications aligned with business priorities, organizational culture, and employee experience goals.
• Own day-to-day execution of internal communications across email, CAREzone/intranet, newsletters, digital signage, video, podcasts, town halls, and leadership communications.
• Maintain the internal communications calendar, helping balance competing priorities and ensure timely, coordinated messaging.
• Draft and support communication plans for business initiatives, organizational changes, programs, and campaigns.
• Partner with the Employee Experience & Communications leader to identify communication priorities, risks, gaps, and opportunities for improved alignment.

Content Creation & Storytelling

• Create, edit, and coordinate high-quality content across multiple channels and formats, including: Company-wide newsletters, Leadership communications and talking points, Culture, recognition, wellness, and engagement campaigns, Video, podcast, and multimedia content, Town hall presentations and supporting materials, CAREzone and digital employee experience content.
• Translate complex information into clear, concise, employee-friendly communications.
• Support modern communication approaches, leveraging visual, interactive, AI-supported, and short-form content formats to increase engagement.
• Maintain editorial standards, brand consistency, proofreading accuracy, and communication quality across employee-facing channels.

Employee Experience & Culture

• Partner with HR, Operations, Marketing, Learning & Development, and other business partners to support employee engagement and culture initiatives.
• Support communication plans for employee recognition, appreciation, engagement, and cultural programs.
• Capture and share employee stories that reinforce TheKey’s mission, values, and culture.

Digital Employee Experience

• Support the management and continuous improvement of CAREzone and other employee communication platforms.
• Ensure content remains current, accessible, organized, and user-friendly.
• Help drive adoption and awareness of employee resources, tools, programs, and events through effective communication strategies.
• Identify opportunities to enhance the digital employee experience through improved content organization, automation, AI, and emerging technologies.
• Coordinate updates, content refreshes, and page improvements to support a better employee experience.

Stakeholder Partnership & Consultation

• Serve as a communications partner to leaders and cross-functional teams.
• Support stakeholders with messaging, content structure, communication planning, and employee-facing materials.
• Gather information from stakeholders, synthesize complex topics, and translate them into clear, actionable communications.
• Build strong relationships across the organization while balancing diverse perspectives and priorities.
• Provide recommendations to improve clarity, timing, tone, audience alignment, and communication effectiveness.

Innovation & Continuous Improvement

• Leverage AI and emerging technologies to improve communication effectiveness, content creation, efficiency, and employee engagement.
• Evaluate communication channels, engagement metrics, and employee feedback to identify opportunities for improvement.
• Recommend new approaches, tools, formats, and processes to modernize the employee experience and communication ecosystem.
• Support continuous improvement of internal communications processes, templates, workflows, and governance.