Sr Specialist MT, Brokerage

This role manages complex transactions, supports business development, and optimizes client relationships. Responsibilities include managing high-value client accounts, negotiating freight rates, securing capacity in volatile markets, and mentoring junior brokers.

Responsibilities

• Leverage your established carrier network and industry expertise to manage key client accounts, negotiate competitive rates, and drive revenue growth
• Execute complex shipments, solve supply chain bottlenecks, and mentor junior staff
• Negotiate competitive freight rates and contracts with third-party carriers to maximize profit margins and ensure capacity availability
• Manage the entire shipment lifecycle—from booking and dispatch to tracking, tracing, and resolving any logistical disruptions
• Monitor industry trends, seasonality, and capacity fluctuations to make data-driven pricing decisions
• Oversee and expand a portfolio of high-value shipper accounts, ensuring exceptional customer service and identifying upselling opportunities
• Provide consultative guidance to customers on supply chain efficiencies and market conditions
• Exercise independent judgment in carrier selection, pricing strategy, and service design
• Assess service failures and determine appropriate corrective actions, including carrier replacement or escalation strategies
• Interpret and apply FMCSA regulations and internal risk policies to carrier selection and load execution
• Determine carrier eligibility based on safety ratings, insurance coverage, and service performance
• Monitor transportation performance metrics and recommend improvements
• Analyze shipper transportation needs and develop customized logistics strategies
• Partner with operations, finance, and legal teams to structure service agreements and resolve complex issues
• Perform other duties as required

Requirements

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field, plus 4 years of experience
• OR Associate degree in Business Administration, Logistics, Supply Chain Management, or a related field, plus 6 years of experience
• OR 8 years of relevant experience

Preferred Qualifications

• Established, active relationships with shippers or carriers

Skills & Abilities

• Strong persuasion and analytical skills with a proven track record of securing high-margin deals
• Expert proficiency in Microsoft Office Suite (especially Excel) and experience with industry-standard CRM or financial reporting software
• Exceptional verbal and written communication skills to handle escalations and maintain long-term business relationships
• Strong problem-solving capabilities, ability to work in high-pressure environments, and excellent negotiation and conflict-resolution skills
• Proficiency with Transportation Management Systems (TMS) and CRM Software
• Ability to apply critical thinking to resolve complex financial discrepancies independently

Physical & Cognitive Requirements

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

Benefits

• Competitive pay, paid bi-weekly for both full-time and part-time opportunities
• 401K plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance and basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Schedule

Monday - Friday, 1st Shift (Day)