Sr. Specialist, Litigation

About the role

The Position Purpose is to serve as an integral member of the Risk Management team supporting the Operations team in managing real estate assets. This role will focus on general liability claims and RMIS system management (60%) while also providing general risk management support such as generating COI’s, working with lenders, obtaining quotes for new assets, processing of invoices, reviewing contract language, and other duties as necessary.

Essential Functions

• Work closely with the IT department and external vendors to enhance and optimize the RMIS system, ensuring it meets the company's specific requirements and aligns with industry best practices.
• Manage relationships with TPAs, ensuring effective communication, adherence to service level agreements, and quality control.
• Oversee the evaluation, investigation, and adjudication of complex claims, including those related to commercial, general liability and property. Provide guidance and support to adjusters and defense attorneys in claim resolution and settlement strategies.
• Absorb risk transfer opportunities to third-parties and draft all tender documents when risk transfer is identified.
• Prepare and provide claim data for monthly and quarterly reports.
• Monitor the performance of the TPAs, establishing performance metrics and conducting regular evaluations. Identify areas for improvement, implement corrective measures, and provide ongoing training to Operations team effectiveness and efficiency.
• Collaborate with other departments, such as investments, development, legal, operations and IT, to ensure seamless operations and optimize overall department performance. Provide insights and recommendations to SVP of Risk Management.

Non-Essential Functions

• Support Risk Management team on various tasks required and cover on team members while out of office.

Education/Experience Requirements

• Bachelor's degree in business, Insurance and Risk Management, or a related field (equivalent experience may be considered).
• Minimum of 7 years of experience in claims heavy organization (4 years litigated claims experience) or claims supervisor at TPA, insurance carrier or broker, with a focus on commercial real estate organizations or construction, general liability litigation, and property.
• Strong knowledge of claims handling processes, insurance industry regulations, and best practices.
• Experience in managing claims systems (preferably Riskonnect) and processes.
• Proficiency in using RIMIS software and related tools.
• Experience working with TPA's is highly desirable.
• Relevant professional certifications (e.g., AIC, CPCU) are a plus.

Knowledge, Skills and Abilities

• Demonstrated excellent customer service skills and a passion to help others.
• Proven experience with advanced Excel functions and data management.
• Exceptional organizational skills and a proactive mindset.

What CIM Offers

• A variety of Medical, dental, and vision benefit plans.
• Company paid life and disability insurance.
• 401(k) savings plan, with company match.
• Cumulative paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave.
• Up to 16 hours of volunteer time off.
• Up to 16 weeks of Paid Parental Leave.
• Ongoing professional development programs.
• Wellness program, including monthly and quarterly prizes.

How We Feel About Diversity and Inclusion

We believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging.