Sr. Specialist, Risk Management Litigation

About CIM Group

CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Founded in 1994 with projects in Southern California neighborhoods, today we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come.

About the Role

An integral member of the Risk Management team supporting the Operations team in managing real estate assets. This position will be primarily focused on general liability claims and RMIS system management (60%) but will involve general risk management support such as generating COIs, working with lenders, obtaining quotes for new assets, processing invoices, reviewing contract language, and other duties as necessary to support departmental needs (40%).

Responsibilities

• Work closely with the IT department and external vendors to enhance and optimize the RMIS system, ensuring it meets the company's specific requirements and aligns with industry best practices
• Manage relationships with TPAs, ensuring effective communication, adherence to service level agreements, and quality control
• Oversee the evaluation, investigation, and adjudication of complex claims, including those related to commercial, general liability, and property; provide guidance and support to adjusters and defense attorneys in claim resolution and settlement strategies
• Assess risk transfer opportunities to third-parties and draft all tender documents when risk transfer is identified
• Prepare and provide claim data for monthly and quarterly reports
• Monitor the performance of TPAs, establishing performance metrics and conducting regular evaluations; identify areas for improvement, implement corrective measures, and provide ongoing training to enhance Operations team effectiveness and efficiency
• Stay updated with industry regulations, legal requirements, and emerging trends in risk management; ensure compliance with regulatory standards and company policies, including timely reporting, documentation, and adherence to claims handling protocols
• Foster a customer-centric approach within the Risk Management Department, emphasizing prompt and accurate First Notice of Loss (FNOL), coverage issues, claim investigations, timely response to litigation, and effective communication
• Collaborate with other departments, such as investments, development, legal, operations, and IT, to ensure seamless operations and optimize overall department performance; provide insights and recommendations to SVP of Risk Management
• Support the Risk Management team on various tasks as required and cover for team members while out of office

Requirements

• Bachelor's degree in business, Insurance and Risk Management, or a related field (equivalent experience may be considered)
• Minimum of 7 years of experience in a claims-heavy organization (4 years litigated claims experience) or as a claims supervisor at a TPA, insurance carrier, or broker, with a focus on commercial real estate organizations, construction, general liability litigation, and property
• Strong knowledge of claims handling processes, insurance industry regulations, and best practices
• Experience in managing claims systems (preferably Riskonnect) and processes
• Proficiency in using RMIS software and related tools
• Experience working with TPAs is highly desirable
• Relevant professional certifications (e.g., AIC, CPCU) are a plus

Skills

• Demonstrated excellent customer service skills and a passion to help others
• Ability to work independently and manage time effectively
• Proven experience with advanced Excel functions and data management
• Exceptional organizational skills and a proactive mindset

Benefits

• Competitive compensation plan
• Comprehensive benefits program, including:
  • A variety of medical, dental, and vision benefit plans
  • Health Savings Account with a generous employer contribution
  • Company-paid life and disability insurance
  • 401(k) savings plan, with company match
• Comprehensive paid time off, including:
  • Vacation days
  • 10 designated holidays
  • Sick time
  • Bereavement leave
• Up to 16 hours of volunteer time off
• Up to 16 weeks of Paid Parental Leave
• Ongoing professional development programs
• Wellness program, including monthly and quarterly prizes