Sr. Solution Sales Executive - CRM

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.

About the role

The Sr Solution Sales Executive - CRM will oversee market success of ServiceNow's CRM Workflow products. These products are built on our market-leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

Responsibilities

• Support territory strategy and planning to improve vertical agreement, account use case targeting, and execution
• Provide input to Account Executives (AE) during the account planning process based on territory strategy and recommendation
• Ensure recommendations to territory strategy and account planning align with Now Value principles
• Support customers to envision the value of digital transformation and develop strategy by partnering with the account team, customer, and partners
• Interlock with Solution Consultants (SC) and Specialist SCs on Capability Roadmap for feedback, agreement, and team alignment based on engagement model
• Coach AEs, ADRs, and ACEs with foundational specialty solution area knowledge to identify opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes

Qualifications

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry)
• 7+ years of knowledge on the return on investment of specialty solutions to lead solution wins
• Experience as an AE or in alternative sales/customer service roles
• Understanding of business sales processes
• Travel required: 30-50%

Pay

For positions in this location, we offer a base pay of $139,400 - $230,000, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan and family leave programs