Sr. Solution Architect Technician

Role Purpose

Provide advanced technical support to internal teams and external customers on product concept mock-ups and prototype builds. Operates with a high degree of autonomy and serves as a technical resource for junior technicians.

Key Responsibilities

• Perform installation, testing, troubleshooting, and repair of fiber optic systems, components, and related equipment
• Lead or independently execute field activities and lab activities, troubleshooting issues, and contributing to process improvement
• Serve as a technical lead on projects—coordinate tasks, prioritize work, and ensure execution quality
• Diagnose complex technical issues and implement corrective actions with minimal supervision
• Support customer-facing activities, including on-site troubleshooting and technical guidance
• Conduct product evaluations and report performance, quality, and competitive insights
• Assist in development and delivery of technical training (internal or customer-facing)
• Create, update, and maintain technical procedures, documentation, and training material
• Support engineering and cross-functional teams with data collection, analysis, and process improvements
• A high degree of creativity to implement customer ideas to new or existing products
• Significant hands-on activity required for building mock-ups and prototypes. Proven craftsmanship and quality of work when building and creating product samples and concepts.
• Travel up to 25% as needed for support of newer products and support for customers

Required Qualifications

• High school diploma or equivalent
• 5+ years of relevant technician or field service experience
• Demonstrated expertise with optical test equipment, tools, and procedures
• Ability to work independently in dynamic field or lab environments
• Strong troubleshooting and problem-solving skills

Preferred Qualifications

• Associate degree in a STEM field or equivalent experience
• Experience supporting fiber optic network installation or systems engineering workflows
• Proficiency with Microsoft Office and technical documentation
• Experience with data analysis tools, automation, or process improvement initiatives
• Prior experience mentoring or guiding junior technicians/contractors

Pay

The range for this position is $70,662.00 - $97,160.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

Benefits

• 100% company-paid pension benefit with fixed contributions that grow throughout your career
• Matching contributions to your 401(k) savings plan (total retirement contributions between 7% and 12% of pay, depending on age and years of service)
• Medical, dental, and vision coverage
• Paid parental leave and family building support
• Fitness programs
• Company-paid life insurance and disability coverage
• Disease management programs
• Paid time off
• Employee Assistance Program (EAP)
• Company-wide bonuses and long-term incentives
• Recognition program to celebrate successes and reward exceptional contributions