Sr. Software Quality Engineer, Customer

About the role

The role supports issue reproduction, live Service investigation sessions, and close collaboration with Software Engineering to accelerate root-cause direction, countermeasure definition, and timely resolution of customer-impacting issues.

What You'll Own

• Customer Software Quality Leadership
• Technical Investigation & Diagnostics
• Issue Reproduction & Customer Support
• Engineering Escalation & Prioritization
• Software Quality Risk Management
• Release Readiness & Quality Reporting

What You Bring

• Minimum 7+ years of relevant experience in software field quality, automotive quality, embedded systems quality, issue investigation, service engineering, diagnostics, or related software-enabled product quality roles.
• Hands-on experience collecting, analyzing, and correlating logs, cloud telemetry, PCAP traces, CAN data, diagnostic data, service records, and fleet signals from connected vehicles or embedded systems.
• Working knowledge of automotive communication and diagnostics, including CAN, Ethernet, ECU behavior, DTCs, UDS, signal-level analysis, and vehicle-level software interactions.
• Experience supporting customer issue response, reproduction evaluation, live Service investigation sessions, data capture, and Engineering handoff.
• Bachelor’s degree in a related technical field OR relevant technical education.

Leadership & Management Expectations

Strong cross-functional leadership and coordination skills with the ability to influence priorities and drive action without direct people management responsibility.

Work Requirement

This role requires close collaboration with Software Engineering, Service Engineering, Quality, Manufacturing, and Program Management teams.

Compensation and Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations@lucidmotors.com.

Candidate Data Privacy

By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.