Sr. Software Engineer (Backend) Raleigh, NC

About the role

The Core team builds features and platform capabilities that power critical areas of the Pendo product experience. The team supports high-stakes customer use cases, shapes how systems evolve over time, and creates a more consistent experience across the platform. This work sits in complex product areas where delivery speed, system reliability, and long-term maintainability all matter.

Responsibilities

• Own complex, ambiguous features end-to-end by structuring work into small, independently shippable increments.
• Drive delivery with clarity, strong judgment, and accountability for customer and system impact.
• Write production-ready code and define testing approaches based on risk and system impact.
• Use safe rollout patterns to reduce risk and enable incremental delivery.
• Respond quickly when production issues arise in your area. Resolve issues and drive follow-up improvements that prevent recurrence.
• Use AI tools as a core part of your daily workflow for code generation, debugging, test writing, and task decomposition.
• Deliver actionable code reviews, accurate documentation, and constructive contributions to technical discussions and planning sessions.
• Identify recurring friction points in code, tests, tooling, or process and proactively improve them.
• Create context that helps the people around you move faster. Write commit messages, notes, and documentation that allow teammates to understand decisions without relying on verbal handoffs.

Requirements

• 5+ years of experience as a Software Engineer, with a track record of delivering customer-facing SaaS product features in a production environment.
• Demonstrated ability to break ambiguous work into small, deliverable increments and move it forward independently despite ambiguity.
• Strong proficiency in one or more backend languages, including Go, Java, Python, or C++.
• Deep understanding of scalable web architecture, API design, and performance optimization.
• Experience with cloud platforms, including AWS or GCP, and both SQL and NoSQL databases.
• Experience designing and writing unit, integration, and end-to-end tests, with a clear sense of when and how to apply each.
• Familiarity with safe deployment and rollout patterns, including feature flags and canary releases.
• Active use of AI tools as part of your software development workflow.
• Strong communication, collaboration, and cross-functional partnership skills.
• Bachelor's degree in Computer Science or equivalent experience.

Qualifications

• Must-have qualifications:
  • 5+ years of experience as a Software Engineer, with a track record of delivering customer-facing SaaS product features in a production environment.
  • Demonstrated ability to break ambiguous work into small, deliverable increments and move it forward independently despite ambiguity.
  • Strong proficiency in one or more backend languages, including Go, Java, Python, or C++.
  • Deep understanding of scalable web architecture, API design, and performance optimization.
  • Experience with cloud platforms, including AWS or GCP, and both SQL and NoSQL databases.
  • Experience designing and writing unit, integration, and end-to-end tests, with a clear sense of when and how to apply each.
  • Familiarity with safe deployment and rollout patterns, including feature flags and canary releases.
  • Active use of AI tools as part of your software development workflow.
  • Strong communication, collaboration, and cross-functional partnership skills.
  • Bachelor's degree in Computer Science or equivalent experience.
• Nice-to-have qualifications:
  • Experience improving team-level tooling, processes, or developer workflows beyond your immediate feature work.
  • Experience mentoring or leveling up engineers around you through code review or technical documentation.
  • Contributions to shared platform capabilities used across multiple product areas.

Skills

• Strong proficiency in one or more backend languages, including Go, Java, Python, or C++.
• Deep understanding of scalable web architecture, API design, and performance optimization.
• Experience with cloud platforms, including AWS or GCP, and both SQL and NoSQL databases.
• Experience designing and writing unit, integration, and end-to-end tests, with a clear sense of when and how to apply each.
• Familiarity with safe deployment and rollout patterns, including feature flags and canary releases.
• Active use of AI tools as part of your software development workflow.

Benefits

• $0 premium options for highly competitive, employer-heavy coverage in the 401(k) plan.
• Equity.
• Flexible time off.

Pay

The expected base salary range for this role to be performed in Raleigh, NC is $135,000 - $150,000.

Schedule

Pendo is a hybrid culture. In-office 3 days per week unless designated remote.