Sr Software Development Engineer

Key Responsibilities

• Design, develop, configure, test, deploy, and support Salesforce Service Cloud and integrated enterprise applications supporting Customer Experience operations.
• Lead the technical implementation of complex Salesforce enhancements, balancing declarative configuration with custom development using Apex, Lightning Web Components (LWC), Flows, and APIs.
• Collaborate with Business Systems Analysts, Product Owners, Architects, QA, and business stakeholders to translate business requirements into scalable technical solutions.
• Provide technical leadership during solution design, code reviews, and development planning, ensuring adherence to Salesforce best practices, security standards, and architectural guidelines.
• Develop and support integrations between Salesforce and enterprise applications using REST APIs, middleware, and event-driven technologies.
• Design, execute, and support unit, integration, regression, and User Acceptance Testing (UAT), ensuring high-quality, reliable releases.
• Analyze and resolve complex production issues, perform root cause analysis, and implement sustainable corrective actions.
• Participate in Agile delivery processes including backlog refinement, sprint planning, estimation, code reviews, release management, and production deployments.
• Mentor junior developers and provide technical guidance to improve development quality, consistency, and platform knowledge.
• Identify opportunities to improve operational efficiency through automation, AI-enabled capabilities, reusable components, and continuous process improvement.
• Develop and maintain technical documentation, development standards, and deployment procedures.

Basic Qualifications

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field, or equivalent professional experience.
• 4+ years of hands-on Salesforce application development experience, including 2+ years supporting Salesforce Service Cloud or related experience.
• Strong experience developing solutions using Apex, Lightning Web Components (LWC), Salesforce Flow, SOQL/SOSL, Platform Events, and REST APIs.
• Demonstrated experience supporting the full Software Development Life Cycle (SDLC) within Agile/Scrum environments.
• Experience developing and supporting integrations between Salesforce and enterprise applications.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to independently resolve complex technical issues.
• Excellent communication and collaboration skills with experience working across business and technical teams.