Sr. Site Reliability Engineer

About the role

The Senior Site Reliability Engineer will own the reliability, scalability, performance, and operational integrity of critical production services. This role is accountable for the full-service lifecycle, from design and deployment readiness through production operations, incident response, and continuous improvement.

Responsibilities

• Own production services end to end.
• Accountable for reliability, availability, scalability, performance, and operational health.
• Define and manage SLIs and SLOs, using error budgets to guide delivery decisions.
• Influence service and system design to improve fault tolerance, observability, and operational sustainability.
• Debug complex production issues across application code, services, and infrastructure using software engineering practices.
• Perform root cause analysis using logs, metrics, traces, and code-level investigation.
• Build automation and self-healing mechanisms to prevent repeat failures.
• Execute production changes (patching, certificate management, software releases) with safety, automation, and observability.
• Design and operate production observability aligned to service health and customer impact.
• Lead and participate in incident response, for high-severity events.
• Collaborate with engineering, product, architecture, and operations teams.
• Operate with autonomy and sound judgment in reliability decisions.

Qualifications & Requirements

• 8+ years of hands-on Site Reliability Engineering or reliability-focused engineering experience with end-to-end service ownership.
• Proven operation at a senior engineering scope with accountability for reliability outcomes.
• Strong software engineering skills in C#, .NET, Java, Python, React, or similar technologies.
• Practical experience applying SRE principles (SLIs, SLOs, error budgets).
• Hands-on experience with AWS, Kubernetes, CI/CD, infrastructure as code and hybrid environments.
• Strong knowledge of Linux and Windows systems, application platforms, and relational databases.
• Bachelor’s or master’s degree in computer science or equivalent experience.
• Participation in an on-call rotation; flexible hours as required.

Additional Requirements And Details

• High speed internet to accommodate working from home needs.
• Occasional travel to our office location is required.
• Frequent repetitive hand and arm movements required to operate a computer.
• Sitting and/or standing.