Sr. Site Quality Engineer

About the Role

Symbotic is seeking an experienced Senior Site Quality Engineer to work directly with our customer sites and installation teams to ensure quality standards are adhered to in all aspects of installations while acting as a catalyst for continuous improvement in our products and systems. This role will interface with install partners, equipment suppliers, sub-tiers, engineering, program team, and sourcing to drive high levels of quality and field reliability in critical sub-systems and components.

The candidate must be able to understand the application of our products and their use environments to appropriately and strategically apply technical knowledge, tools, and methodologies to drive installation quality. This position requires both a collaborative nature and ability to influence across organizational lanes at Symbotic, partners, suppliers, and customers.

About the Team

The Site Quality team ensures Symbotic’s industry-defining warehouse automation systems are installed properly, exceeding all Quality and safety standards, therefore ensuring a smooth transition from installation to customer acceptance. The Site Quality team is responsible for Quality inspection, thoroughly checking all features and functions of the completed installation. They partner closely with the Site Installation, Commissioning Services, and Project Management teams, also interfacing with customers and site management.

Responsibilities

• Provide Quality leadership at customer installation sites, focusing on identification and timely resolution of issues via structured quality methods.
• Oversee up to 3 Symbotic Installation sites simultaneously, providing training and oversight of a dedicated local QC resource (QCIT) at each site, ensuring all Quality surveillance and inspections are completed in a timely manner with issues and results effectively communicated to the site team and relevant Install Contractors.
• Provide surveillance of installation partners to ensure that all installation processes are complied with and critical to quality parameters adhered to.
• Plan, execute, and manage quality activities with suppliers & customer sites, setting a high standard so quality issues are prevented or minimized.
• Employ 8-D based Corrective Action request to deliver efficient and effective root cause analysis and corrective/preventive actions that ensure there is no recurrence.
• Communicate issues across our operations team and drive closed loop problem resolution.
• Support Manufacturing and Quality Assurance with the disposition of discrepant material and the qualification of new material/processes to assure reliability requirements are met.
• Utilize Six Sigma and Lean methods to drive quality and process improvements.
• Utilize root cause methodologies to analyze product failures and develop corrective and preventive actions.
• Inspire others to share acquired knowledge and take a supportive role during technical discussions.
• Mentor & coach site quality personnel to efficiently execute quality SOPs to identify and resolve issues.
• Regular travel required up to 75%.

Requirements

• B.S. Degree in Engineering or related discipline.
• Minimum of 10 years of Quality Engineering experience within a regulated manufacturing industry.
• Experience in all aspects of quality management: quality concepts/tools/methods (FMEA, DOE, MSA, GRR, 8D, etc.).
• Strong quantitative and analytic skills; capable of translating findings into business actions.
• Experience working in or with Engineering, Quality, Development Engineering, and Manufacturing.
• Strong process engineering fundamentals with the ability to identify critical control points.
• Strong hands-on project management and teamwork skills with demonstrated ability to consistently establish and meet aggressive timelines.
• Ability to build and maintain productive cross-functional relationships.
• Demonstrated ability to prioritize in a dynamic environment.
• Experience using Control Plans, FMEAs, and PPAP or equivalent part approval process.
• Analytical problem-solving skills to determine root causes (8D, A3) and use of statistical analysis tools.
• Experience in reliability methods and failure mode analysis (DFMEA, PFMEA).
• Familiar with statistical process control software such as SAA, Minitab, JMP, and MATLAB.
• Advanced Excel skills to organize and treat data.
• Tenacity to get things done and not accept the norm, being adaptable to constantly changing situations.
• Demonstrated experience influencing and driving corrective action with large global suppliers.

Work Environment

• Remote, field-based position based in the Northeast.
• Approximately 75% of time will be spent on construction sites with PPE required (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection e.g., safety harness).
• Employee must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
• Main office is in Wilmington, MA. Work will be performed at customer installation locations for extended periods where equipment is installed and ready for commissioning. Easy access to a major airport is a must.
• Employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
• Frequently required to walk and reach with hands and arms.
• Routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches, stand, climb or balance, and stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to 50 pounds.
• Must comply with all safety requirements and protocols, including Lockout-Tagout (LOTO) and fall protection safety protocols.
• Steep stairs to climb into the structure; may be required to routinely walk up and down stairs to navigate the automation structure.
• Work will regularly be near railings that are high off the ground.
• Subject to environmental conditions, protected from weather but not necessarily temperature changes.
• Capable of working in temperatures ranging from 105°F to 32°F.

Pay

The base range for this position in the posted location is $101,000.00 - $138,600.00. Base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO, and other benefits.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage, and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy, and efficiency. As the backbone of commerce, the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers.