Sr Shop Trailer Technician

About the role

To support the growth of the company, Cox Fleet is currently hiring a Lead Mobile Trailer Technician to join our team!

This is a dedicated on-site position and we do not provide emergency side of the road type of repairs.

Responsibilities

• Always follows and complies with safe operating practices and procedures.
• Independently manage parts inventory and equipment provided on company-issued service truck and perform periodic reconciliation.
• Maintain and operate company-issued service vehicle, conduct safety checks, and pre-/post-trip inspections of vehicle.
• Apply knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job.
• Work with and listen effectively to clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations.
• Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations.
• Act with integrity, demonstrate honesty and keep commitments. Behave in a consistent manner, keeping sensitive information confidential and adhering to ethical and professional standards.
• Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on trailers and equipment in a mobile/field environment.
• Respond to call center dispatched unscheduled service and maintenance request.
• Use hand tools, precision instruments, as well as Trailer tools, welding equipment, and jacks.
• Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company issued iOS device and our proprietary TRAIT application.
• Accurately complete DOT forms and all other forms of documentation in a timely fashion.
• Communicate with management and support team via email or phone to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes.
• Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT.
• Establishes and maintains good working relationships with assigned customers and vendors. Communicate effectively both verbally and in writing.
• Perform minor adjustment and repairs on various types of trailers equipment and systems including, but not limited to the following: trailer brakes, air lines, auxiliary pumps and engines, liftgates, and brake chambers.
• Adhere to company policies, processes, and procedures.
• Remain up to date on safety protocols and procedures.
• Diagnose, adjust, and perform repairs on various types of trailer equipment, and systems including, but not limited to the following: trailer brakes, air lines, auxiliary pumps and engines, liftgates, brake chambers, welding, fabrication, replacement of panels, body, and framework.
• Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives.
• Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges.
• Assist Mobile Trailer Technician I with diagnostics.
• Support Mobile Trailer Technicians I & II in inventory reconciliation.
• Advise Mobile Trailer Technicians I & II on Technical issues.
• Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives, and make recommendations.
• Assist Mobile Trailer Technician I/II with diagnostics.
• Perform advanced diagnostics and triage of complicated repairs by Mobile Trailer Technicians I/II.
• Support Mobile Trailer Technicians I/II/Sr in inventory reconciliation.
• Advise and provide training to Mobile Trailer Technicians I/II/Sr on Technical issues.
• Assist Mobile Tech Manager (MTM) with Quality Control Inspections on work performed by Mobile Trailer Technicians I/II/Sr.
• Support MTMs in conducting team meetings and technical training sessions.
• Support MTMs in conducting safety checks of Mobile Trailer Technicians I/II/Sr company issued service trucks.
• Mentor and teach other Technicians in the field in a manner most conducive to their learning style.
• Support MTM in completing company service vehicle transfers and inspection process.
• Perform duties of MTM in their absence.
• Ensure other Technicians adhere to company policies, processes, and procedures.

Requirements

• High School Diploma/GED and 7 years’ experience. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; or 9 years’ experience in a related field
• 3 Years of reefer experience.
• Possess and supply a set of hand tools necessary to perform required job duties.
• Participate in and complete all-in company required training
• This position follows regulations issued by the Department of Transportation’s (DOT) Federal Motor Carrier Safety Administration (FMCSA).
• Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment.
• A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required.
• Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older.
• Safe drivers needed; valid driver’s license required. Candidate must hold a valid state-of-residence driver’s license, be able to obtain and maintain their Driver Qualification File.

Preferred Certifications

• ASE T8 (PMI) certification
• ASE 608/609 certification*
• ASE C1 (Service Consultant) certification
• CDL-A License
• ASE T4 (Brakes) certification
• ASE T5 (Suspension) certification
• ASE T6 (Electrical and Electronic Systems) certification
• ASE T7 (HVAC) certification

Skills & Abilities

• Knowledge of trailer parts and systems, including their designs, uses, repair, and maintenance, to make repairs or perform maintenance services.
• Understand the implications of new information for both current and future problem-solving and decision-making.
• Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work.
• Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks.
• Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer.
• Ability to communicate information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups.
• Ability to determine the type of tools and equipment needed.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Why Cox Fleet?

• Weekly pay – get paid every Friday for added convenience and financial flexibility
• Safety driving & tech efficiency bonuses
• Safety boots & safety glasses reimbursement
• Extreme weather gear (cold & hot)
• Uniforms provided with laundry service where available
• Take the service truck home daily (stop paying for gas!)
• Tablet & company cellphone provided
• Technical training provided to advance your career
• Dedicated career path – Over 50% of our front-line managers are promoted from within

Benefits

• Health, dental, vision insurance starts DAY ONE of employment.
• 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company.
• Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company

Tuition Assistance/Reimbursement

• Adoption/Surrogacy assistance
• Pet Insurance
• Multiple ERG, diversity groups, and company paid volunteer hours
• Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more