Sr Services Manager 2 - Customer Service Management

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.

Required Qualifications

• Bachelor’s Degree from an accredited University (OR an Associates degree from a college) with a minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience.
• Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience.
• Desired Characteristics: HA Heavy Duty Gas Turbine experience, Strong interpersonal and leadership skills, Demonstrated ability to analyze and resolve problems, Demonstrated ability to lead programs / projects, Ability to document, plan, market, and execute programs, Master's degree from an accredited university or college.

Desired Characteristics

• HA Heavy Duty Gas Turbine experience
• Strong interpersonal and leadership skills
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs / projects
• Ability to document, plan, market, and execute programs
• Master's degree from an accredited university or college

Benefits

• Medical, dental, vision, and prescription drug coverage
• Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
• Tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off