Sr ServiceNow Developer

About the role

The Senior ServiceNow Developer will support and lead ongoing ServiceNow continuous improvement projects of an existing ServiceNow implementation for an enterprise. The position is remote but requires east coast core work hours and local availability in the Washington, DC area.

Responsibilities

• Technical Lead: Collaborate with clients and vendors, gather and document business/system requirements, support use case development and testing, prepare IT project status reports, and ensure adherence to security policies.
• Lead Development Review Process: Provide technical guidance and support to junior and mid-level staff, coordinate project team meetings, and develop implementation plans, SOPs, and system architectures for all project deployments.
• Design, Configure, Implement Environments: Design, create, and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting. Develop automation workflows, perform unit tests, and conduct reviews to ensure coding standards and best practices are met.
• Integration Experience: Collaborate with team on software design, provide accurate work estimates, and implement new features including interfaces, contracts with storage systems, and data transformations. Liaise with other development, infrastructure, and operations teams.
• Support Multiple Projects: Support multiple projects simultaneously, demonstrate familiarity with organizational change management, and have experience with Okta and SSO technologies.
• Experience with External Integrations: Experience integrating ServiceNow with external systems and familiarity with ITIL v3 Foundations Certification.
• Project Management: Possess project management experience and hold certifications such as ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist, and ITIL v3 Foundations.

Qualifications

• Bachelor's degree and 8+ years of proven experience as a ServiceNow Developer with strong understanding of the platform's architecture and capabilities.
• At least 6 years of experience with design, development, and support.
• At least 4 years of experience in leading software development projects.
• Hands-on ServiceNow development experience across multiple modules, particularly in Hardware Asst Management (HAM), Configuration Management Database (CMDB), Customer Service Management (CSM), and HR Service Delivery (HRSD).
• Familiarity with ITSM, ITOM, and ITAM.
• Shows initiative, presents ideas to overcome challenges, and is self-starter.
• Exceptional communication and organizational skills.
• Support development in Agile framework, actively participate in daily scrums and ceremonies, and update stories in ServiceNow.
• Experience with JavaScript/Glide, HTML5, Angular JS, jQuery, and CSS.
• Experience using Flow Designer.
• Experience with integration and public trust clearance.
• Active ServiceNow Certified Systems Administrator (CSA) Certification or the ability to obtain certification within 3 months of hire date.