Sr. ServiceNow API Integration Engineer

Regular, full-time position. English fluency required. 1st shift (United States of America).

About the role

The Senior ServiceNow Integration & Platform Security Engineer designs, builds, deploys, and maintains API integration standards, authentication services, and platform security controls that enable secure connectivity across the ServiceNow ecosystem. This senior technical contributor engineers reusable integration patterns, OAuth authentication frameworks, API lifecycle management capabilities, and platform security guardrails supporting applications, automations, AI agents, and external systems.

The role partners closely with product owners, architects, cybersecurity teams, infrastructure teams, application teams, and platform operations to deliver secure, resilient, scalable, and compliant ServiceNow integration capabilities.

Responsibilities

• Engineer, support, and continuously improve ServiceNow API integration standards, authentication services, and platform security controls.
• Design, build, deploy, and maintain reusable integration patterns across REST APIs, SOAP services, IntegrationHub, Scripted REST APIs, and MID Server capabilities.
• Develop and operationalize OAuth authentication frameworks, token management patterns, certificate-based authentication, and secure connectivity standards.
• Build and maintain API lifecycle management capabilities including design standards, versioning, documentation, monitoring, deprecation, and retirement practices.
• Define and enforce integration and security standards to ensure consistent adoption across the ServiceNow platform.
• Support OAuth modernization efforts by migrating legacy authentication patterns toward modern, secure, supportable authentication models.
• Engineer platform security guardrails including ACLs, scoped application security, API access controls, credential handling standards, and integration control patterns.
• Develop reusable services that enable applications, automations, AI agents, orchestration platforms, and external enterprise systems to securely consume ServiceNow capabilities.
• Implement monitoring, logging, observability, performance telemetry, alerting, and operational controls for integrations, APIs, and authentication services.
• Respond to integration and platform security alerts, incidents, and service degradation events; triage issues, document root cause, and implement corrective actions.
• Perform approved platform changes, configuration updates, integration deployments, and operational maintenance activities in alignment with change, risk, and compliance requirements.
• Collaborate with cybersecurity, risk, architecture, infrastructure, product, application, and operations partners to implement secure and scalable technical solutions.
• Create and maintain technical documentation, implementation standards, reference patterns, support runbooks, and knowledge articles.
• Mentor engineers and contribute to engineering standards, reusable patterns, and secure platform best practices.
• Implement software architecture and engineering approaches for complex initiatives, contributing to technical plans and operational targets.
• Adopt and refine advanced software engineering standards, practices, and governance mechanisms, influencing quality, reliability, and delivery across teams.
• Collaborate with senior engineers, product partners, and architecture teammates to shape technology approaches and propose solution patterns.
• Lead end-to-end technical design and implementation of scalable, secure, and highly available software solutions, producing patterns for others to follow.
• Troubleshoot and resolve complex technical issues, designing innovative architectures and performance improvements.
• Provide technical guidance, coaching, and training to engineers, delegating and reviewing work to raise the technical bar.
• Evaluate emerging technologies and techniques, building prototypes and solution concepts for new features or capabilities.
• Contribute to long-term technical goals and plans through well-reasoned recommendations and design proposals.
• Lead large or complex initiatives, coordinating technical work across teams to ensure cohesive, high-quality outcomes.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Minimum of 7 years of professional experience in software development.
• Deep knowledge of multiple programming languages, software architecture, and design principles.
• Deep understanding of software development lifecycle, testing, deployment, and security practices.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Cybersecurity, or equivalent education and related work experience.
• 7+ years of software engineering, platform engineering, integration engineering, application development, or related technology experience.
• 5+ years of hands-on ServiceNow platform engineering, development, administration, integration, or operations experience.
• Experience designing and supporting enterprise-scale ServiceNow integrations using APIs, web services, IntegrationHub, Scripted REST APIs, or similar integration technologies.
• Experience implementing authentication and authorization patterns such as OAuth 2.0, OpenID Connect, JWT, certificates, service accounts, or identity provider integrations.
• Experience building or enforcing technical standards for APIs, authentication, secure integrations, application security, or platform controls.
• Experience supporting production enterprise platforms, including monitoring, incident response, operational troubleshooting, and change execution.
• Experience collaborating with cybersecurity, risk, compliance, architecture, infrastructure, and application delivery teams.
• ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), or ServiceNow Certified Implementation Specialist certification(s).
• Experience with ServiceNow IntegrationHub Enterprise, Flow Designer, MID Server, spoke development, scripted integrations, and platform-native automation.
• Experience with API gateways, enterprise integration platforms, event-driven integrations, orchestration platforms, or message queues.
• Experience with Microsoft Entra ID, Okta, Ping, CyberArk, secrets management, certificate management, or enterprise identity and access management platforms.
• Experience with GitLab, GitHub, Azure DevOps, CI/CD pipelines, source control, automated testing, deployment automation, and DevSecOps practices.
• Experience supporting AI, automation, agentic, or workflow orchestration use cases that consume ServiceNow APIs or integrate with ServiceNow capabilities.
• Experience with security and regulatory frameworks such as SOX, FFIEC, NIST, PCI, or similar control environments.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Eligibility for specific benefits may vary by division.

• Medical, dental, and vision insurance.
• Life insurance, disability, and accidental death and dismemberment coverage.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and full-time/part-time status) during the first year of employment, along with 10 sick days and paid holidays.
• Depending on position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

Schedule

This position is in-office 5 days a week in one of Truist’s hubs.