Sr. Service Technician and Warehouse Supervisor

About the role

The Senior Service Technician and Warehouse Supervisor plays a key part in delivering our promise of a 5-star experience and interacts directly with customers. This role works in the field obtaining measurements for new installations and performing warranty services while also managing the warehouse—receiving incoming freight, verifying condition and accuracy of shipped products, and ensuring smooth operations for installation teams.

Responsibilities

• Accurately take window and bathroom remodeling measurements and translate those into a variety of applications
• Receive incoming freight and verify the condition and accuracy of shipped products; enter notes and delivery details in the prescribed manner
• House products and document location on paperwork or in an online document/system
• Stage jobs for next-day installation, providing easy loading for installation business partners
• Ensure the warehouse pick-up lanes/areas are free from obstacles for expedited job pick-up by installation business partners
• Maintain a preset schedule of job assignments without exception
• Deliver excellent customer service with a focus on quality and results

Requirements

• 5+ years of construction experience in the residential remodeling industry, including window installations, bathroom remodeling, lite plumbing, electrical, and related tasks
• General knowledge of residential construction and basic home improvement and maintenance
• Strong verbal communication skills (English literacy)
• Familiarity with iPad, mobile smartphones, and business/technology applications
• Self-starter who is efficient, productive, and works well with a team
• Well-organized and punctual for each appointment
• Valid Driver’s License

Warehouse experience is a plus.

Benefits

• Competitive compensation
• Health and life insurance
• Paid time off
• Incredible growth opportunity—promote from within
• Take-home company truck and tools
• Overtime available