Sr. Service Engineer

What You'll Do

• Serve as the primary liaison and AVL representative, building strong customer relationships through exceptional technical support and service.
• Install, commission, configure, calibrate, maintain, troubleshoot, and repair AVL products, systems, and software in accordance with AVL standards and processes.
• Support and supervise the installation and startup of advanced testing equipment and measurement systems within customer facilities.
• Diagnose and resolve complex hardware, software, instrumentation, and system performance issues.
• Generate and maintain calibration certificates, service reports, commissioning documentation, and other required records.
• Analyze results and provide technical evaluations, recommendations, and interpretations to customers and internal stakeholders.
• Drive continuous improvement initiatives by developing troubleshooting guides and identifying opportunities to improve equipment effectiveness and reliability.
• Independently assess, categorize, and resolve customer service requests while ensuring a high level of responsiveness and professionalism.
• Proactively manage open issues and drive them to successful resolution through effective communication and follow-up.
• Deliver formal customer training and informal operator instruction on AVL products, systems, and test equipment.
• Mentor and support Junior Service Engineers by sharing technical expertise and best practices related to test cell equipment and systems.
• Take ownership of professional development by actively participating in technical training and certification programs.
• Comply with all customer and AVL safety policies and complete required safety training.
• Support additional projects and responsibilities as business needs require.

What We're Looking For

• Bachelor's degree in Engineering or an equivalent combination of education and experience.
• 5–10 years of experience in a service engineering, field service, testing, or related technical role.
• 7+ years of experience with test automation equipment, test bed operations, and associated hardware and software is highly preferred.
• Strong understanding of electrical and mechanical systems and troubleshooting methodologies.
• Working knowledge of complete test cell operations, instrumentation, and measurement systems.
• Proven ability to diagnose and solve complex technical problems in a customer-facing environment.
• Excellent verbal and written communication skills with the ability to effectively interact with customers, operators, engineers, and management.
• Strong problem-solving, organizational, and time-management abilities.
• Ability to remain professional under pressure, handle challenging customer situations, and maintain a positive customer experience.
• Excellent listening skills, patience, and a customer-first mindset.
• Reliable personal transportation for local and regional travel requirements.
• Willingness to travel occasionally as needed for customer support, training, or business activities.

About AVL North America

AVL North America has a staff of more than 550 people and has four technical centers in Ann Arbor, Michigan, the Metro Detroit area, and Lake Forest, California.