Sr. Security Officer (Day Shift)

About the role

Exciting opportunity to work at Ocean Downs Casino, located just 10 minutes from the beaches and boardwalk of Ocean City, MD. This full‑time, year‑round position is on the Day Shift and offers an excellent compensation package.

Responsibilities

• Have a thorough knowledge of all job responsibilities required of a Security Officer.
• Maintain constant vigilance to ensure the safety of guests, employees and property, including patrolling grounds in a security vehicle as assigned.
• Assist in the transfer of monies from one area to another as needed.
• Know fire and safety equipment to assist in emergency situations.
• Follow procedures for key management, alarm protocol, lost and found, found money, unattended children and pets policy, visitor badge control, radio inventory, and armored car arrival.
• Understand Mantrap procedures.
• Handle administrative duties such as maintaining daily summary sheets, lunch and break schedules, post assignments, and office supplies.
• Utilize proper telephone and radio protocol and make clear, accurate announcements via the intercom system.
• Provide excellent customer service and maintain a professional demeanor.
• Enforce and adhere to State Lottery Regulations, internal controls, and company policies & procedures.
• Assist supervisors with the training program for all Security Officers.
• Review and record security department reports.
• Oversee and assist Officers in assigned areas.
• Enforce security procedures at any assigned post when requested.
• Promote professional relationships with department managers, supervisors, surveillance, and MLGCA compliance agents.
• Stay knowledgeable of current casino and racetrack promotions.
• Keep the assigned area neat and clean.
• Promote honesty and trust amongst the team.
• Perform all other duties as assigned.

Requirements

• Three (3) months gaming and/or racing security experience required.
• Valid driver’s license and compliance with the company Motor Vehicle Policy.
• Ability to obtain and retain a license issued by the Maryland State Lottery Agency.
• Physical ability to lift 50 lb repeatedly.
• Physical ability to sit, walk, or stand for extended periods without difficulty.
• Flexibility to work a schedule that may include days, evenings, nights, weekends, and holidays.

Qualifications

• High School Diploma or equivalent required.
• Strong computer skills with proficiency in Microsoft Office products.
• Ability to read, write, speak, understand, and communicate in English sufficiently to perform job functions.
• Ability to consistently comprehend, retain, and execute written, verbal, and demonstrated directions, explanations, and guidance.
• Ability to work in a fast‑paced environment and effectively communicate with guests, co‑workers, and management.

Skills

• Excellent customer service skills.
• Strong computer and Microsoft Office proficiency.
• Effective verbal and written communication.
• Ability to follow detailed procedures and protocols.
• Competence with security vehicle operation, intercom, telephone, and radio equipment.

Benefits

• Medical coverage.
• Paid sick time.
• Paid vacation time.
• Paid personal time.
• Holiday pay.
• 401(k) retirement options.

Pay

$16.75 per hour.

Schedule

Full‑time, year‑round Day Shift with a flexible schedule that may include days, evenings, nights, weekends, and holidays.