Sr Scheduler - Hybrid option

Hybrid option: 2-3 days in office with 2-3 days remote post orientation.

About the role

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other.

Responsibilities

• Communicates effectively with patients, staff, and physicians to ensure clear understanding of initiatives and implementation process.
• Engages and collaborates with patients, families, staff, and providers within the office and the greater community, as applicable, to schedule surgeries, pre-op physicals, and testing in a timely manner, creating and promoting a professional image, including outstanding telephone courtesy, pleasantness, the ability to keep composure, and the use of judgment and tact in dealing with others.
• Identifies ways to streamline the surgical scheduling process to increase its efficiency, thereby increasing patient satisfaction, improving patient care, and increasing revenue.
• Utilizes electronic systems as much as possible to ensure that others within the Munson Healthcare System have access to records.
• Ensures that prior authorizations are completed as required for surgical procedures in a timely manner as required by individual insurances. Additionally, identifies how prior authorizations can be managed more effectively in a more efficient manner.
• Ensures that documentation is complete to support the accurate billing of surgical procedures, i.e., insurance verification, prior authorization, etc.

Requirements

• High school diploma required.
• Associates degree in business, accounting, medical office management, medical administration, secretarial science, health services administration, or related degree preferred.
• In lieu of an Associate’s Degree, candidate must have 5 years’ experience in a highly demanding, customer-driven, fast-paced, professional work environment that included acute attention to detail, multifaceted work demands with emphasis on quickly prioritizing and resolving a high volume of scheduling needs, preferably in a health care environment.
• Knowledge of MHC’s automated information systems.
• Superior customer relationship skills and proven ability to communicate effectively and accurately, verbally and in writing with all levels.
• Must be able to work independently and prioritize projects and timelines within a flexible schedule.

Benefits

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

Munson Healthcare requires all employees be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.