Sr. Sales Manager

About the role

We bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

The Sr Sales Manager is responsible for the successful leadership, development, and performance of a team of mortgage loan originators in a high-volume call center environment. In addition to all traditional Sales Manager duties, the Senior Sales Manager serves as a strategic thought leader, contributing to organizational improvement, cross-functional collaboration, and broader company initiatives.

Responsibilities

• Team Leadership & Coaching: Manage loan originator performance, motivation, scheduling, training, and policy adherence. Conduct advanced coaching sessions, call reviews, and skill development workshops.
• Pipeline Management & Production: Review team and personal pipelines daily/weekly to ensure production targets are met. Maintain personal loan production as assigned.
• Compliance & Quality Control: Ensure all loan presentations, terms, and rates align with Newrez and regulatory guidelines. Maintain full adherence to Newrez Code of Conduct.
• Customer Experience Management: Resolve escalated customer concerns quickly and professionally. Coach loan originators on communication standards and expectation-setting.
• Recruitment & Talent Development: Recruit, interview, and select high-quality mortgage loan originators. Mentor developing talent and support succession planning.
• Cross-Functional Collaboration: Partner with Operations to ensure production flow, quality, and efficiency. Work with Regional leadership to support team and center-wide objectives.

Qualifications

• 6-8 years Loan Consultant experience
• Minimum 5 years in the mortgage industry
• Minimum 6 months in a Newrez management or senior leadership role
• Proven success mentoring, coaching, and elevating Mortgage Consultants
• Experience in call-center or high-volume phone/internet sales environments

Skills

• Strong leadership presence with the ability to inspire and influence
• Advanced coaching skills with a track record of improving performance
• Detail-oriented with strong time management and follow-through
• Data-driven decision-making and pipeline analysis capability
• Excellent communication and persuasive selling skills

Work Environment

Working on-site at assigned office location. Regular and punctual attendance adhering to schedule established by leadership. Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.

Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations. Sedentary work in a stationary position at a cubicle for prolonged periods of time.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program