Sr. Sales Executive - Retail Solutions

SGS is the global leader and innovator in inspection, verification, testing, and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

About the role

Responsible for driving revenue growth and strengthening strategic relationships within assigned global accounts in alignment with SGS Retail Solutions initiatives. Develops and executes global account strategies, coordinates cross-regional activities, and ensures high levels of customer satisfaction and service delivery.

Responsibilities

• Develop and execute global account strategies aligned with SGS business objectives.
• Serve as the primary client contact, coordinating communication and service delivery across SGS business lines and affiliates.
• Drive revenue growth by expanding relationships with key decision-makers and identifying new opportunities within the account and across SGS business lines.
• Manage global agreements, contracts, and commercial relationships with assigned accounts.
• Monitor account performance against KPIs, service level agreements, financial targets, and customer satisfaction metrics.
• Lead regular business reviews, performance reviews, and business development meetings.
• Ensure timely delivery of reports, invoices, and communications, while monitoring revenue trends and DSO.
• Resolve service delivery issues and manage claims to maintain strong client relationships.
• Track market trends, regulatory developments, and competitor activity impacting the account.
• Promote the SGS brand, capabilities, and integrity while ensuring compliance with SGS policies, safety standards, and Code of Integrity.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree or equivalent educational background in Analytical Sciences, Engineering, Business, or a relevant field.
• Minimum of 5 years of experience in account management, customer service, or other relevant experience with a successful track record.
• Minimum of 3 years of experience in the TIC (Testing, Inspection, Certification) industry for the relevant business unit.
• Experience in international/multi-cultural environments.

Skills

• Language Skills: Advanced English required; other language skills are a plus.
• Strong account management, negotiation, and relationship-building skills.
• Strong leadership skills with excellent communication and presentation abilities.
• Proficient in Microsoft Suite (Word, Excel, Access, PowerPoint, and Outlook).
• Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).
• Experience using Salesforce for pipeline management, forecasting, and client relationship tracking.
• Self-driven, results-oriented, and able to work independently in a fast-paced environment.
• Strong problem-solving and organizational skills.

Travel

Travel up to 30-50% of the time, including some international travel.

Pay

The expected salary for this position is $100,000 to $140,000 per year. This range represents the minimum and maximum base salary. Actual compensation within the range will depend on skills, experience, and qualifications.

Benefits

• Health: Medical, dental, and vision insurance; life insurance; employee assistance programs.
• Wealth: 401(k) with company match (immediate vesting upon enrollment).
• Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program.
• Work-Life Balance: Paid-time off and family leave.