Sr Safety/Security Manager

About Visa

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. The company is dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

Overview

The Global Security Operations Center (GSOC) Senior Operations Manager leads daily operations, performance, readiness, and continuous improvement of a 24/7 security operations center that supports employee safety, asset protection, incident response, emergency communications, and tactical global risk monitoring. The role ensures operators, platforms, vendors, systems, and procedures are aligned to deliver timely, accurate, and consistent security operations across the enterprise.

Key Responsibilities

• Global Security Operations & Incident Response: Lead day‑to‑day GSOC operations, continuous monitoring, incident response, threat assessment, crisis support, and coordination with regional security teams, site leaders, and business stakeholders. Oversee operational reporting, emergency communications, performance metrics, and executive dashboards, using data‑driven analysis to identify trends and drive improvements.
• Platform, Systems, Vendors & Technical Operations: Serve as operational owner for security technology platforms, ensuring they support incident management, employee safety, threat monitoring, intelligence, and GSOC workflows. Manage vendor relationships, evaluate service quality, and drive continuous improvement in automation, reporting, and user experience.
• Workforce Leadership & Contractor Coordination: Develop, ready, and manage GSOC personnel and contract operators, maintaining staffing levels, skills, training, and operational discipline. Provide leadership during routine operations, major incidents, and crisis activations while fostering a culture of accountability and service excellence.
• Stakeholder Engagement & External Benchmarking: Collaborate with internal stakeholders, senior leaders, and business partners to ensure consistent global security operations and strategic briefings. Benchmark industry best practices, maintain relationships with peer organizations and vendors, and recommend enhancements to technologies, processes, training, and workflows.

Qualifications

• Basic Qualifications: 8+ years of relevant experience with a bachelor’s degree, or 5+ years with an advanced degree (Masters, MBA, JD, MD), or 2+ years with a PhD.
• Preferred Qualifications: 9+ years of relevant experience with a bachelor’s degree, or 7+ years with an advanced degree, or 3+ years with a PhD. Experience leading or managing a security operations center, emergency communications center, global monitoring function, protective intelligence function, corporate security program, or similar 24/7 environment. Demonstrated ability to manage operators, contract personnel, vendors, platforms, systems, procedures, and quality‑assurance programs; develop SOPs, training programs, performance metrics, quality‑control processes, and escalation protocols. Familiarity with incident management platforms, mass‑notification tools, traveler safety systems, open‑source monitoring tools, case management systems, access control, video management, alarm monitoring, and reporting platforms. Strong written and verbal communication skills and proven relationship‑building across regions, functions, vendors, and peer organizations.

Compensation

Estimated salary range for U.S. applicants: $134,800 – $216,100 USD per year, potentially including sales incentive payments. Salary may vary based on knowledge, skills, experience, and location. The position may also be eligible for bonus and equity.

Benefits

• Medical, Dental, Vision coverage
• 401(k) retirement plan
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Life Insurance
• Paid Time Off
• Wellness Program

Work Schedule

Work hours vary based on departmental needs. Visa requires at least three days per week in the office; specific days will be confirmed by the hiring manager.

Travel Requirements

Travel is required 5 %–10 % of the time, including support for major events or operational requirements.

Mental / Physical Requirements

The role is performed in an office setting and requires the incumbent to sit and stand at a desk, communicate in person and by telephone, and frequently operate standard office equipment such as telephones and computers.