Sr. Reliability Technical Program Manager, Infrastructure Reliability & Quality
About the role
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
This role serves as the primary interface between our supplier partners and internal engineering teams, driving accountability and operational discipline across vendor quality and reliability performance. The Sr. Reliability TPM will partner closely with engineers to establish, track, and continuously improve supplier-facing metrics—including post-PFHO Annualized Failure Rate (AFR) performance and Root Cause Analysis (RCA) SLA adherence. A key focus of this position is building and scaling automation to enable real-time visibility into supplier quality trends, ensuring that vendors and internal stakeholders maintain rigorous standards throughout the product lifecycle. The successful candidate will own the end-to-end supplier metrics framework, holding both external vendors and internal partners accountable for meeting reliability targets and driving corrective actions when performance gaps arise.
Responsibilities
- Manage and improve performance of vendors for different LLE Equipment Specific Performance Metric (e.g., Annual Failure Rate)
- Manage Root Cause Analysis SLA (e.g., > 60 days)
- Manage Root Cause Analysis Quality Corrective Action Implementation (% Complete)
- Reduce engineering LOE by 50% driving automation on above KPIs
- Publish monthly category review Supplier/reliability metrics to internal customers
- Publish top 2 critical quality/reliability issues for each category to leadership
- Publish corrective actions completion of top 2 issues for each category
- Conduct external supplier reviews with external customer (Monthly/Quarterly)
- Track availability impacting issues (CSE/LSE/LLT) and publish root cause and corrective actions
Basic Qualifications
- Bachelor's degree in Engineering, Computer Science, or a related field
- 7+ years of working directly with engineering teams experience
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
- 7+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- 6+ years of program management, sourcing project management and supplier or customer relationship management experience
Pay
USA, VA, Herndon — $148,700.00 – $201,200.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave