Sr Regional Manager

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions.

About the role

The Sr Regional Manager delivers key results of the organization: sales and profit, through a consistent, high-quality patient and customer experience in a multi-unit cross-functional environment encompassing retail, lab, and doctor services. The Sr. Regional Manager, through the teaching of others, establishes LensCrafters as the premier destination for all vision needs within the community, gains market share, drives both topline and profitability growth, delivers key performance metrics through the brand proposition ensuring flawless execution of superior customer experience, establishing high standards of performance and operational excellence through exceptional high-performing talent and adherence to all policies and procedures. The typical scope of leadership is 20-30 locations and store managers.

Responsibilities

• Teaches and coaches Store Managers to achieve goals and foster execution of best practices for growth.
• Leads teams through effective performance management to include activities that ensure goals are consistently being met or exceeded.
• Attracts and hires high-caliber talent to ensure positions are filled timely.
• Builds a bench of talent internally and externally to be ready for placement.
• Analyzes the business, creating and communicating clear action plans that optimize results.
• Leads and drives quality and improvement in the region to deliver on all key performance indicators.
• Manages profits and expenses and ensures proper usage of company funds.
• Directs and approves workforce management activities according to brand policies, labor, and operational initiatives.
• Manages operational execution and ensures brand standards are met in accordance with Company direction.
• Ensures the protection of all company assets and that policies and practices are being followed consistently.
• Models the behaviors and is accountable for the store delivery of a consistent and brand-right patient and customer experience.
• Inspires team growth through individual development plans to promote an environment of personal growth and accountability.
• Provides on-the-job training and guidance to Store Managers.
• Creates an inspiring and inclusive work environment reflective of the brand.
• Ensures all Company-approved safety programs are implemented and maintained.
• Works weekends and evenings in support of business needs, taking responsibility for the optimal running of the store and ensuring goals are met.

Requirements

• High School graduate or equivalent
• 5+ years multi-unit retail experience
• 8+ years management experience
• A proven track record of delivering positive results and positive growth
• Excellent business and financial acumen including operational analysis
• Comprehensive knowledge of retail operations, processes, and policies
• Working knowledge of computers and Microsoft Office
• Strong basic math skills
• Ability to travel up to 80%; willing and able to work weekends, and physically in stores during times of high business need
• Strong command of the English language for correspondence

Preferred Qualifications

• College degree or equivalent
• Previous experience in a leadership position within retail or customer service industry
• Knowledge of basic optics and merchandise

Pay

Pay range: $111,557.91 - $184,195.68. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts