Sr. Recovery Specialist

Who You Are

You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated.

What You’ll Do

• Contact delinquent members by telephone and mail to determine the reasons for delinquency, and assist members in developing plans to bring accounts to current status; or mitigate losses when necessary.
• Demonstrate proficiency in securing payment arrangements for past due or charged off loans, credit cards, share accounts, mortgages, and lines of credit to mitigate potential losses.
• Research member account and transaction activity information and utilize skills and skip tracing tools to contact members and resume collection activity or proceed to next steps.
• Update and note demographics and collection activity on accounts through delinquent loan recovery system.
• Obtain, summarize, and update qualifying information to submit deferments and hardships for management approval.
• Submit recommendations to management for voluntary or involuntary repossession approval and processing.
• Submit recommendations to management for settlement, legal action, or charge off when appropriate.
• Utilize above mentioned collection strategies to successfully manage resolve rate for collection queue of accounts.
• Review accounts with management when exceptions and escalations are necessary, obtain direction on how to handle or transfer calls to management to service.
• Service inbound calls, ensuring service level and abandoned call rate are within department guidelines and established goals.
• Absorb and execute solutions for members while maintaining superior member service throughout each call.
• Demonstrate proficiency in credit reporting knowledge.
• Demonstrate proficiency in bankruptcy and repossession knowledge and mitigating its effects in our servicing member accounts without additional risk to Credit Union.
• Follow up on abandon vehicle notices to insure lien position.
• Process title checks to validate lien position.
• Follow up on GAP warranty coverage to mitigate any potential loss.
• Reconcile ECM daily transaction report, correct any data entry errors, and process payments.

What You Bring

• High School Diploma
• 3 to 5 years related loan adjustment/collections experience required.

Compensation & Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans
• Paid childcare assistance
• Award-winning 401K
• Gym fee reimbursement
• Tuition Reimbursement
• Student loan repayment...
• and much more.

Why Join OneAZ?

At OneAZ, we’re not just a credit union; we’re a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers. We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible.

Additional Notes

• Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.
• Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws.
• All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws.
• Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS).

Position Grades

Position grades could fluctuate based on market value.