Sr. Receptionist/Receptionist

Responsibilities

• Professionally answer, screen, and direct incoming calls to appropriate personnel or departments.
• Maintain and monitor automated attendant systems to ensure proper functionality.
• Ensure the reception and lobby areas are clean, organized, and presentable at all times.
• Greet and assist visitors courteously; determine the purpose of visits and ensure compliance with established security and access procedures.
• Manage visitor check-in processes, including entry into the Visitor System and issuing appropriate badges.
• Cook up and distribute taxi vouchers for guests as needed.
• Coordinate and oversee the employee loaner badge program, ensuring proper issuance, return, and secure storage.
• Develop and distribute monthly reception/lunch coverage schedules and coordinate staffing coverage with external agencies.
• Communicate company notifications as assigned by management.
• Manage incoming and outgoing mail operations, including coordination of postage meter usage with Finance.
• Administer FedEx account activities and order, maintain, and ensure adequate inventory of shipping, kitchen, and office supplies.
• Support procurement activities and submit/track service requests using internal systems (e.g., SNOW).
• Affirm office-related costs and metrics (e.g., supplies, utilities, recycling) as directed.
• Coordinate flower or care package deliveries for employees on leave in collaboration with Human Resources.
• Provide administrative support to staff and management as needed.
• Aid with conference room scheduling, transportation requests, and general office coordination.
• Cover emergency preparedness efforts, including evacuation coordination.
• Ensure compliance with all company policies, procedures, and workplace guidelines.
• Perform other duties as assigned to support business operations.

Qualifications

• Sr. Receptionist: Minimum of 8 years of experience in a receptionist or administrative role.
• Receptionist: Minimum of 5 years of experience in a receptionist or administrative role.
• Proficient computer skills in Microsoft Word, Excel, PowerPoint.
• Strong organizational/communication skills, with strong attention to detail.
• Ability to logically organize, manage and retrieve working computer files.
• Professional and courteous in-person and on the phone.
• Strong customer service orientation.
• No supervisory responsibilities.