Sr Quality Manager / Sr Manager Technical Services

Pay Range: $98,000 - $125,000 depending on relevant experience and qualifications

About the role

MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors, and PGTI, is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country.

The Sr. Technical Services Manager (TSM) is considered a subject matter expert for the products manufactured in the assigned facility. A TSM has significant experience and expertise in product manufacturing processes, product applications, as well as product installation means and methods. The primary responsibilities include supporting manufacturing operations by advancing and promoting compliance with the Quality Management System (QMS) program, collaborative troubleshooting of field product application discrepancies, advocating for product and manufacturing process improvements, technical oversight of the in-plant manufacturing test wall, and participation in Learning & Training projects for manufacturing teams.

The TSM will provide leadership, direction, and support for CAPA programs, LEAN initiatives, and Continuous Improvement projects at the assigned location. Collaboration with TSMs in other MI manufacturing facilities is required to share QMS program results, supply chain partner information, training content, best practices, and support for troubleshooting issues across common product lines.

Responsibilities

• Be the owner, chief advocate, and primary champion for the adoption and compliance of the Quality Management System throughout the assigned facility.
• Provide daily direction, leadership, and mentoring to Quality Managers, ensuring all quality team members understand their job functions, QMS program requirements, and associated tests and procedures.
• Own the Corrective Action / Preventative Action (CAPA) process within the assigned plant. Manage the weekly CAPA meeting and shepherd active CAPAs through root cause analysis, corrective/preventative action, and implementation.
• Serve as the primary QC point of contact for supply chain partner non-conformance and discrepancy resolution.
• Manage and execute in-plant QC Test Wall activities, including pre-scheduled monthly product fabrication and inspection, first articles product inspections, and supplies part/component changes.
• Review all site-specific Quality Assurance Reports (QARs) and ensure compliance with the schedule of activities.
• Actively participate in creating and deploying manufacturing/production-focused training content.
• Review all PCNs/ECNs and respond with any manufacturing, supply chain, or quality-related questions or concerns.
• Serve as the primary point of contact for all outside quality-related inspection requests from agencies such as AAMA, ALI, EPA, NAMI, and NFRC.
• Act as the organization’s “Legal Liaison,” coordinating “Right to Repair Claims,” providing depositions and testimony when necessary, and serving as the PMK (person most knowledgeable) for assigned products.
• Establish and maintain the MI Calibration System for Quality and Manufacturing teams.
• Represent the organization’s interests at job sites for critical field testing, product application discrepancies, and customer concerns related to manufacturing processes and quality procedures.
• Actively develop, apply, and continuously improve the quality manual, supporting procedures (including QPCNs and QCNs), and tools/technologies used by Quality Team members.
• Collaborate with Industrial Engineers and Continuous Improvement Managers/Leads to generate, evaluate, and recommend innovative ideas for enhancing quality or improving efficiency in manufacturing processes.
• Identify, gather, process, and interpret quality and productivity data for root cause analysis, problem-solving, and identifying improvement opportunities.
• Liaison with Product Management and Engineering on new product introductions, product changes, and discontinuations regarding Engineering Change Notices (ECNs) and quality inspection coordination.
• Review, analyze, and report Quality Metrics to the plant Director of Quality, General Manager, and Supervisor.
• Work with Quality Managers to create personal development plans for quality team members to extend their professional skills and work experience.
• Participate in the annual employee 360-degree review and skills assessment process.
• Perform other duties as assigned.

Qualifications

• Bilingual (English/Spanish) strongly preferred.
• Bachelor’s degree in Engineering or a related field with 5-8 years of experience in a manufacturing process and/or production engineering role; or an equivalent combination of education and experience.
• Practical knowledge of Quality Inspection/Auditing Processes and Root Cause Analysis.
• Practical knowledge of Process Improvement Tools: Lean, Six Sigma, Value Stream Mapping, 5S, Rapid Prototyping, Reliability and predictability analysis, etc.
• Understanding of manufacturing process principles, statistics, quality control, and equipment design and operation.
• Ability to retrieve, format, and analyze data for problem-solving and planning purposes.
• High level of customer focus, both internally and externally.
• Ability to interface with individuals from diverse backgrounds at varying levels of the organization.
• Understanding of common metrics used in a manufacturing environment (OEE, UPWH, defect rates, etc.).
• Demonstrated ability to lead others and manage multiple projects simultaneously.
• Proficiency in all MS Office applications, with strong expertise in MS Excel.
• Strong presentation and analytical skills, with the ability to handle a variety of assignments simultaneously.
• Ability to professionally address conflict resolution.
• Ability to communicate concisely in written or verbal form.
• Willingness to question strategy, tactics, and direction professionally by offering a fact-based counterpoint.
• Ability to work flexible hours, including occasional second-shift work as needed.
• Ability to travel as needed (approximately 1-2 times per month, but may vary).

Benefits

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

• Health & Wellness
  • Three comprehensive medical plan options
  • Prescription drug coverage
  • Dental insurance
  • Vision insurance
  • Teladoc virtual healthcare services
  • Employee Assistance Program (EAP)
  • Annual Wellness Clinic
• Financial Protection
  • Company-paid Life Insurance
  • Voluntary Life Insurance
  • Company-paid Short-Term Disability
  • Company-paid Long-Term Disability
  • Supplemental Hospital Indemnity Insurance
  • Critical Illness Insurance
  • Accident Insurance
• Additional Benefits
  • Paid Time Off (PTO) and paid holidays
  • 401(k) retirement plan with company match
  • Tuition Reimbursement Program
  • Legal Insurance
  • Identity Theft Protection
  • Pet Insurance
  • Team Member Discount Program