Sr Quality Manager

About the role

CTDI is a large‑scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest high‑speed Internet & cable providers. CTDI has over 11,000 full‑time U.S. employees in more than 60 U.S. operations and a global footprint of more than 20,000 employees worldwide.

Senior Quality Manager is responsible for ensuring consistent quality across processes, branches, programs, and customers by developing and implementing solid, standardized practices and systems, validating those processes, and maintaining core KPIs. The role also drives operational process improvements, resolves complex issues, and measures and drives performance of the customer program—including key performance metrics, production, quality, and customer communication—through formal presentations that highlight process improvements and overall operational efficiency.

Responsibilities

• Determine a baseline of operational performance and drive development and execution of operational excellence plans.
• Monitor project performance to meet customer requirements and expectations.
• Conduct and lead internal and external meetings and interface with customers.
• Issue regular reports on program performance and improvements.
• Coordinate work of functional groups such as Operations, IT, Quality, and Billing as it relates to improvement plans.
• Identify process and product deficiencies and propose & implement improvements.
• Lead and perform root‑cause investigations, defining and driving corrective/preventive actions.
• Implement and maintain a Quality Management System that meets customer and registration system requirements.
• Communicate and interact effectively with all organization levels and with external auditors/customers.
• Work with Program Management, local Quality teams, and the customer to resolve issues via a defined escalation process and internal resource coordination.
• Conduct regular meetings with Quality and Operations/Business managers to continuously address areas of improvement.
• Perform other Quality Manager duties as needed.
• Travel up to 30%.

Required Skills

• Six Sigma experience (Green Belt required).
• Organized, detail‑oriented, and self‑motivated.
• Strong analytical, problem‑solving, and decision‑making abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently while being a team player.
• Expert in root‑cause analysis to drive problem‑solving closure.
• Strong documentation and best‑practice maintenance.
• Excellent written and verbal communication; ability to create and deliver presentations.
• Ability to motivate production/quality performance.
• Flexibility in work duties and schedule.

Preferred Skills and Experience

• Minimum of 10 years of warehouse operations management experience, preferably in a manufacturing/distribution/warehouse environment where value‑added electronics testing is performed.
• ISO Lead Auditor certification.
• Experience in the telecommunications and/or cable industries.
• LEAN experience preferred.

Education

Bachelor’s degree in Business, Project Management, Supply Chain, or a related discipline.

Benefits

• Weekly pay every Thursday.
• Monthly incentive bonus.
• Positive, team‑oriented, inclusive workplace.
• Health, dental, vision, and prescription coverage.
• Paid holidays, vacation, and sick/personal time.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) plan.
• Life insurance.
• Disability insurance.
• Employee assistance program.
• Flexible spending account.
• Tuition reimbursement.

Other Requirements

• Work authorization: United States (required).
• Must be 18 years of age.