Sr. Quality Assurance Manager

Your Role

As the Sr. Manager, QA, for Propellint, a ReSource Pro company, you will be responsible for establishing and leading a new Quality Assurance function focused on insurance technology solutions. This role will define QA strategy, processes, and tooling while building and managing a high-performing onshore and offshore QA team. As a key member of the delivery leadership team, the QA Manager ensures consistent, high-quality testing outcomes that support successful client implementations across core insurance platforms.

In This Role, You Will

• Define and execute a comprehensive QA strategy aligned with the company's delivery model and business objectives, building the QA function from the ground up including operating model and delivery frameworks.
• Establish QA service offerings, methodologies, standards, and best practices across projects, and continuously mature these processes to improve quality, efficiency, and predictability.
• Develop scalable QA processes that balance onshore expertise with offshore execution, and partner with leadership to align QA capabilities with broader delivery and growth strategies.
• Provide direct leadership of the QA team, including goal setting, performance management, coaching, career development, and recruitment, while fostering a collaborative and engaging team environment.
• Establish role expectations, skill progression paths, and training plans for QA team members, and mentor them on insurance domain knowledge, testing best practices, and automation approaches.
• Define talent needs up to Assistant Manager level and conduct talent planning to ensure staffing and technical expertise meet current and future business needs.
• Oversee QA-owned deliverables across client projects, reviewing and approving test strategies, test plans, and execution approaches for complex engagements.
• Partner with project managers, delivery leaders, and technical teams to align QA activities with project plans, monitoring testing progress, risks, and defects and escalating as needed.
• Participate in client-facing discussions on QA approach, readiness, and outcomes, ensuring QA activities support successful UAT, production readiness, and go-live milestones.
• Support continuous improvement through post-implementation reviews and lessons learned.
• Establish standardized QA processes for test planning, execution, defect management, and reporting, and evaluate, select, and implement QA tools and automation frameworks (e.g., Selenium, Playwright).
• Define the automation strategy and roadmap, promote integration of QA into CI/CD pipelines and Agile delivery, and collaborate cross-functionally with architects, developers, sales, and account teams to embed quality throughout the delivery lifecycle.

Qualifications

• Bachelor's degree in Business, Computer Science, Information Systems, or related field required, or equivalent QA/testing experience
• 7-10 years' experience in Quality Assurance
• 5+ years' proven leadership or management role
• Proven experience building, scaling, or formalizing a QA team or QA function
• Experience managing hybrid onshore/offshore delivery models
• Hands-on experience with enterprise software testing, preferably within the insurance industry
• Experience supporting Agile, Scrum, and Waterfall delivery methodologies
• Strong understanding of QA methodologies, testing lifecycle, and defect management
• Experience with test automation frameworks and tools (e.g., Selenium, Playwright)
• Familiarity with CI/CD pipelines and automated testing integration
• Demonstrated experience with core insurance platforms such as Insurity, Guidewire, or similar systems strongly preferred
• Strong communication, analytical and problem-solving skills

Compensation

Your Compensation... Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position, and the salary range for most locations for this role is $96,655 - $163,676 annually. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.

About ReSource Pro

Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.