Sr. Quality Assurance Manager

What You Need To Be Successful

• Bachelor's degree in Business, Computer Science, Information Systems, or related field required, or equivalent QA/testing experience
• 7-10 years' experience in Quality Assurance
• 5+ years' proven leadership or management role
• Proven experience building, scaling, or formalizing a QA team or QA function
• Experience managing hybrid onshore/offshore delivery models
• Hands-on experience with enterprise software testing, preferably within the insurance industry
• Experience supporting Agile, Scrum, and Waterfall delivery methodologies
• Strong understanding of QA methodologies, testing lifecycle, and defect management
• Experience with test automation frameworks and tools (e.g., Selenium, Playwright)
• Familiarity with CI/CD pipelines and automated testing integration
• Strong communication, analytical and problem-solving skills

What You Will Do

• Define and execute a comprehensive QA strategy aligned with the company's delivery model and business objectives
• Build the QA function from the ground up including operating model and delivery frameworks
• Establish QA service offerings, methodologies, standards, and best practices across projects
• Mentor QA team members on insurance domain knowledge, testing best practices, and automation approaches
• Define talent needs up to Assistant Manager level and conduct talent planning
• Oversee QA-owned deliverables across client projects, reviewing and approving test strategies, test plans, and execution approaches
• Partner with project managers, delivery leaders, and technical teams to align QA activities with project plans
• Support continuous improvement through post-implementation reviews and lessons learned
• Define the automation strategy and roadmap, promote integration of QA into CI/CD pipelines and Agile delivery
• Collaborate cross-functionally with architects, developers, sales, and account teams to embed quality throughout the delivery lifecycle

Benefits & Perks

• Generous PTO plan with paid holidays + floating holidays
• 100% paid Employee Healthcare on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• 401k with employer match, vested on Day 1
• Opportunity to work for a growing, global organization
• Ability to engage with clients and internal partners to make an impact
• Organization-wide focus on growth and development

Compensation

• The salary range for most locations for this role is $96,655 - $163,676 annually
• Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees