Sr. Quality Analyst

The American Heart Association, founded in 1924, is dedicated to reducing cardiovascular disease deaths and tackling today’s biggest health challenges. Join our mission to ensure a healthier future for all by contributing your skills and passion.

About the role

We are seeking a Senior Quality Assurance Analyst to join our web development team in our National Center office in Dallas, TX. This role can be home-based. You will define test strategies, ensure product quality, and drive continuous improvement in QA processes. The ideal candidate combines strong technical expertise with leadership skills and a passion for delivering high-quality software.

Responsibilities

• Lead the QA Strategy, including the governance plan and support plan for a portfolio of technical assets
• Ensure that projects meet acceptance standards designed by you and agreed upon with the business
• Create all test materials, e.g., test cases, test scripts, test data, support documentation, etc.
• Be an active participant in defect management, issue resolution, production deployment & release, and end-user training
• Collaborate with the internal Business Management team to understand customer goals and translate them into requirements and QA artifacts
• Provide technical support, troubleshooting, triaging, & guidance to internal teams
• Drive automation testing initiatives and improve coverage
• Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives)
• Mentor junior QA analysts and provide technical guidance
• Provide QA metrics, reports, and release readiness assessments

Requirements

• Bachelor’s degree in Engineering, Computer Science, or related field or equivalent experience
• 5 years of related experience
• Proven knowledge of QA methodologies, tools, and processes
• Experience writing clear, concise, & comprehensive test plans & cases
• Experience with web-based testing browsers: Chrome, Firefox, Mozilla, Internet Explorer, Safari
• Experience with testing Android and/or Apple mobile platforms
• Experience with accessibility testing
• Experience with defect tracking tools
• Knowledge of SQL and database validation
• Experience working in Agile/Scrum environments
• Familiarity with CI/CD tools (Jenkins, Azure DevOps, GitHub Actions)
• Comprehensive skills in Microsoft Office applications, including Visio & SharePoint

Skills

• Demonstrated experience with integration, regression, performance/load, and black box testing
• Experience with telemetry, experimentation (i.e., A/B Testing), & user research
• Knowledge of browser and web development security
• Knowledge of applicable data privacy practices & laws
• Enjoys collaborating with colleagues to build end-to-end customer experiences
• Excellent communication skills with a customer service mindset
• Excellent problem-solving & a commitment to lifelong learning

Benefits

• Competitive base salary with regular market value reviews
• Performance and recognition through annual salary planning and incentive programs
• Comprehensive benefits including medical, dental, vision, disability, and life insurance
• Robust retirement program with employer match and automatic contribution
• Employee assistance program, wellness program, and telemedicine services
• Professional development through Employee Resource Groups (ERGs), mentoring programs, and Heart U (online university with over 100,000 resources)
• Paid Time Off (PTO) starting at 16 days per year for new employees, increasing with seniority, plus 12 paid holidays annually
• Tuition assistance for career development related to current or potential future roles

This position is based in Dallas, TX, and can be home-based. Full-time role.