Sr. Project Manager, Professional Services

About the Role

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud. As the Sr. Project Manager, Professional Services, you will manage multiple large and complex billable projects to time, budget, quality, and contracted deliverables. This hands-on role combines business and technical leadership, requiring you to gather customer requirements, translate them into technical solutions, and determine the team needed to drive project success.

You will support the complete Professional Services project life-cycle from inception through customer acceptance, including coordination of technical components such as architectural blueprints, migration plans, and knowledge transfer. This position requires proximity to a NetApp office; candidates must be located within a commutable distance of San Jose, CA; RTP, NC; Boulder, CO; Wichita, KS; NYC, NY; or Waltham, MA.

Responsibilities

• Lead end-to-end project delivery for complex customer engagements, including project definition, planning, estimating, scheduling, execution, implementation, and successful delivery within scope, budget, quality, and timeline commitments.
• Manage project financials and governance, including budget tracking, change requests, revenue reporting, invoicing, billing, resource utilization, project setup, time-entry compliance, and adherence to Statements of Work (SOWs).
• Drive customer success and stakeholder engagement by partnering with Services Sales, positioning technical and business solutions, scoping new opportunities, conducting project reviews, and providing executive-level communications, status reporting, dashboards, and presentations.
• Lead cross-functional teams and resource management, identifying and coordinating internal, partner, and customer resources while providing guidance, mentorship, and oversight to project team members and junior project managers.
• Oversee solution architecture and delivery by leading the design, architecture, implementation, and delivery of large-scale storage and infrastructure solutions while applying project and program management best practices.
• Manage project risks, dependencies, and operational challenges by proactively identifying risks, implementing mitigation plans, navigating resource constraints, and aligning with customer operational and change management processes.
• Drive continuous improvement and PMO excellence through adherence to PMO standards, development of professional services best practices, participation in GPMO initiatives, and contribution to new service offerings and business improvement programs.
• Collaborate across NetApp organizations to optimize service delivery, maximize customer backlog utilization, align project objectives with business goals, and ensure successful execution of strategic professional services initiatives.

Requirements

• PMP certification preferred.
• Expert spreadsheet capabilities and proficiency with project management applications for reporting, tracking, checklists, and scheduling.
• Technical expertise in systems, storage, and data management.
• Ability to work collaboratively with and lead teams to meet aggressive goals and predefined timelines.
• Demonstrated ability to manage relationships in large teams of experts.
• Strong verbal and written communication skills.
• Some night and weekend work required.

Qualifications

Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 10 years and a Master’s degree; or equivalent work experience. Specific training associated with Project Management (e.g., PMI-sponsored seminars, webinars, or formal courses) is a plus.

Pay

The target salary range for this position is $147,900 - $220,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards.

Benefits

• Comprehensive health insurance.
• Life insurance.
• Retirement or pension plans.
• Paid time off and various leave options.
• Performance-based incentives.
• Employee stock purchase plan and/or restricted stocks (RSUs).

Benefits may vary by country and region and are governed by local laws, regulations, and company policies.

Schedule

NetApp embraces a hybrid working environment designed to strengthen connection, collaboration, and culture. Most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Why Join NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. We celebrate mold breakers, bold thinkers, and problem solvers, rewarding initiative, impact, and ownership. Our culture provides flexibility to balance professional ambition with personal life, and differences drive everything we do. As the trusted partner for organizations transforming data into opportunity, NetApp empowers customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.